Customer Claims Specialist

Zoek Pin Manchester, Greater Manchester, England

Permanent (Full time)

Recently Posted

Our mission is simple: to make esure a great place to work and provide the very best service to our customers.

We have a fantastic opportunity for a number of Customer Claims Specialists to join our Claims department, on a full-time permanent basis.

Our Customer Claims Specialists are accountable for delivering beautiful customer journeys across our end to end customer claims process. This is a telephony-based role and will include first notification of the customer loss through to settlement of the customer claim.

The Day to Day

* Handle incoming calls and be the first point of contact for our customers, addressing customer needs.

* Deal with the initial notification of the motor claim. The CCS is responsible for registering all new claims reported to esure, including accidental damage, fire and theft.

* Determine the circumstances of the claim from the customer, . what happened in the accident, where the damage to the vehicle is, etc, and will then instruct a supplier to move the claim forward to settlement, . to repair the vehicle or to agree settlement of the claim if the car is unrepairable. No two days are the same as there are a variety of activities.

* Listen actively and question effectively to evaluate what the customer requires including the use of our repairer network, mobility and personal injury solutions.

* Deliver high standards of product knowledge and service to ensure our customer needs are met.

* Be self-motivated and take ownership for own personal achievements and continuous development.

* Understand and follow the full range of Claims processes such as general claims queries and resolution of complaints

Report job View Company Page
Apply on Hirer's Site
Apply on Hirer's Site
Similar Jobs
Loading...