IT Help Desk Advisor - Maidstone | 29354 | Zoek UK
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IT Help Desk Advisor
Maidstone, Kent, England
Permanent (Full time)
Group 1 Automotive
IT Help Desk Advisor
We are a growing enterprise, working with prestige brands in the automotive industry. We have an exciting opportunity for an IT Help Desk Advisor to join our IT Team, based at First Point our Head Office in Maidstone
About the position
The successful candidate for our IT Help Desk Advisor Vacancy will help resolve IT issues at our group car dealerships.
A large part of the IT Help Desk Advisor role includes;
Log calls/jobs on the helpdesk database utilising helpdesk software.
Respond to requests for technical assistance in person, via phone, electronically
Diagnose and resolve technical hardware and software fixes to include:
TCP/IP, Printers, Account setup, Password resets, Application installs, Application fixes, File transfers,Share drives, Web browser based issues
Administer help desk software
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Prepare activity reports
Stay current with system information, changes and updates
New user creation
About our requirements
We expect you to demonstrate some skills that will prove very beneficial in the position, but full training and development will be provided. These skills will include;
Powershell Experience desirable
Working knowledge of fundamental operations of relevant software, hardware and other equipment
Oral and written communication skills
Attention to detail
In return, we offer an attractive salary and benefits commensurate with the role. Also, with our leading position within the automotive industry, there are excellent opportunities for further career advancement and industry- led training.
Group 1 Automotive network is a well-established and growing automotive group in the UK, with offices in America and Brazil as 1 Automotive is the 9th largest dealership group in the UK, has a strong history of success and is looking to grow their presence in the UK over the coming dealerships in the Group 1 Automotive network offer fantastic career opportunities, state of the art resources and training and competitive earnings packages.
If you see yourself in the position specification, we’d like you to apply now