Restart Service Manager

Zoek Pin Liverpool - This Area Only


Permanent (Full time)

Recently Posted

The Growth Company’s Employment Team has an opportunity for a Service Manager to lead a team of delivery staff and support staff to ensure successful delivery of a contract in order to maximize the achievement of outcomes and deliver the performance expectations of prime contractors and commissioners.

Key Responsibilities:

  • Ensure the successful delivery of team targets for prime contractors and commissioners.
  • Maximize the placing and sustainment of customers into jobs or learning.
  • Meet the recruitment and training needs of employers.
  • Lead and support a team of delivery and support staff to drive high levels of contract performance.
  • Responsibility for P&L account results including achievement of income targets, managing staff productivity, client spend, and office costs.
  • Development of local relationships to ensure a good range of provisions to support customers as well as ensuring effective marketing activities to meet contractual requirements.
  • Delivery of high-quality and compliant services to customers.
  • Continuous improvement of systems, quality of provision, and product development.
  • Management of data integrity and data security, including maintenance of the required audit trail.
  • Maintain current knowledge of relevant policy (local and national), current knowledge of appropriate market intelligence, and business opportunities/threats
  • Ensure services are delivered with probity and integrity

About You:

  • You have a good understanding of the employability, training & employment industries.
  • Confident People manager.
  • You have strong levels of individual initiative who can work well to targets.
  • Resilient under pressure with excellent problem-solving skills.
  • Working knowledge of the principles of people management and employment law.
  • Understanding of MI and financial information.
  • Good labour market knowledge and relevant policy (local and national).


  • Ability to effectively lead and manage staff.
  • Can effectively communicate and build networks.
  • Ability to work effectively as part of a team.
  • Experience writing high-quality reports.
  • Excellent time-management and organizational skills.
  • Well-developed IT skills, including MI systems, spreadsheets and diary management, email, data security.

The GC has now committed to 'Ban the Box’. Ban the Box is a campaign to increase opportunities for people with convictions to compete for jobs. We’re supporting the campaign by removing conviction questions at the applications stage.

Report job View Company Page
Apply on Hirer's Site
Apply on Hirer's Site
Similar Jobs