Housekeeping Manager - YHA Ambleside

Zoek Pin Carlisle, Cumbria, England


Permanent (Full time)

Recently Posted

We are YHA.

We believe in the power of travel and adventure. To connect people to each other, to nature, the outdoors, culture and heritage.

YHA is a 90-year-old social enterprise. Today, the charity makes a difference to more than a million people each year through our 150 hostels, activity centres and leading work in volunteering, traineeships, apprenticeships and youth employment.

We welcome all yet specialise in creating opportunities for young people. We have a thriving schools and groups programme and work with partners to support access for young people and families with challenging lives.

What we’re looking for:

In line with YHA strategy our top impact priority is to ensure that all means all, increasing the scale and breadth of our reach and ensuring that YHA is for everyone. To fully realise this ambition, we need a diverse workforce that is representative of the communities we serve.

Our people share a common purpose: to improve the health, wellbeing and life chances of all, but especially young people facing adversity and challenges.

To achieve this, we subscribe to a set of core values and behaviours: HEART. Helpful, Efficient, Authentic, Respectful and Team-Spirited. Our HEART values recognise the need for equality, diversity, and inclusion and to ensure we are reaching all, we capture this information at both the attraction and onboarding stages of employment.

You can find out more here: (url removed)/life-at-yha/people-values-behaviours

Our Housekeeping manager role requires flexibility to cover different shifts and tasks.

Our Housekeeping managers are responsible for supporting the management of an operational budget and delivery of KPI’s, therefore, previous leadership experience and experience managing budgets is desired. Knowledge and understanding of the core purpose of YHA along with excellent communication and customer service skills are essential.

Proven experience of working with the hospitality industry would be advantageous and significant experience of housekeeping best practice, including the management and delivery of a quality service is essential. Qualifications such as NVQ Level 3 within Customer Services, Hospitality, Tourism (desirable). Experience working knowledge of health and safety compliance requirements, . COSHH along with excellent numeracy skills and experience of managing a team is essential.

What you’ll be doing:

Our Housekeeping managers are responsible for the housekeeping operation within our hostel, leading in providing excellent and consistent levels of cleanliness to agreed YHA standards and have responsibility for monitoring and controlling expenditure within the housekeeping function and the achievement of targets. You’ll have management responsibility for team members.

What you’ll get in return:

Working for a charity such as YHA can be extremely rewarding in itself, however, we also have a generous benefits package.

You can find out more here:(url removed)/life-at-yha/benefits-and-rewards/

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Please Note: to become an employee at YHA you must produce the correct ID for Right to Work in the UK and all DBS checks. Successful applicants must produce a satisfactory DBS check before a start date can be confirmed and before you can reside in our staff accommodation. We will ensure you receive your contract before your confirmed start date. YHA is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during our safer recruitment process in line with this commitment

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