3rd Line Engineer

Zoek Pin Whitchurch, Bath and North East Somerset, England

£30000 - £35000/annum

Permanent (Full time)

Recently Posted

Our client is looking for a 3rd Line Engineer to help support and maintain their existing managed IT Support client base. This is a fantastic company to work for and you will play an important role in this small business. They value their employees and are dedicated to investing in ongoing training and development.
Role Summary:
* It will be the 3rd Line Engineer’s job to help support and maintain the existing managed IT Support client base.
* A broad skill set is required for this role as you are the escalation point for the service desk.
* It is a pre-requisite that you have Azure platform & Cloud based skill set.
The Successful Candidate Will Have:
* 7+ years previous experience held in an MSP environment.
* Strong specialism in Azure and Microsoft 365
* Strong technical experience of Microsoft Server operating systems, Microsoft core applications, including Exchange Server/SharePoint/SQL Server/ SCCM and Windows Desktop Deployment
* Strong skills supporting Microsoft AD, DNS and Remote Desktop Services
* Strong skills supporting all network related technologies and equipment.
* Strong skills diagnosing & resolving client application, connectivity and hardware-based incidents.
* Exposure to Hyper-V and vSphere virtualization technologies
* Exposure to backup and DR technologies
* Strong customer service skills, written and orally.
* Confident and driven personality
* Eagerness to work in a fast-paced environment.
* Have own transport and driving license
Personal Skills:
* Hungry for learning and developing your skill set
* Analytical thinking towards identifying, recommending, and introducing process improvements.
* Experience in adoption of new technologies though research to deployment of a solution.
* Good at documentation & keeping detailed notes to provide technical documentation.
* You need to be self sufficient to manage and prioritise your workload.
* You need to be a team player with a good sense of humour.
The Offer:
* Continuous development program
* Competitive salary
* Fast-paced environment
* Friendly work environment
* Social events
* £30k - £35k depending on experience

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