Service Manager

Zoek Pin East London, Greater London, England

31350.0000 - 34650.0000

Permanent (Full time)

Posted 3 days ago

Safer London Service Manager

Job title: Service Manager
Location: Pan London
Reports to: Organisational Lead
Contract: Permanent subject to funding
Hours of work: 35 hours per week
Salary: Grade C Point 1: £31,350 to Point 3: £34,650

About Safer London

Safer London is a leading charity working with young Londoners and their families affected by violence and exploitation. We believe that all young Londoners can have a positive and productive future. Whatever their history, when a child or young person comes to Safer London, they are just that - a child or a young person.

Safer London’s vision is a city that is safe for all the children and young people who live here. By working alongside young Londoners, their families and peers, as well as with the places where they live and spend their time, we can create a safer London not just for them but for everyone.

Safer London’s engagement with the people, peers and places that access our services is underpinned by some core approaches to achieve sustainable success. Our model prioritises creating safe and trusted relationships, celebrating and building on strengths, and is informed by the identities and experiences of those we support. We recognise the importance of understanding and intervening in the contexts within which violence and exploitation occur and are committed to developing and embedding contextual safeguarding approaches into all aspects of our support and services.

About the role

We’re looking for an experienced Service Manager to join our amazing team. This is a fantastic opportunity for you to play an integral role in improving the lives of young Londoners, their families, peers and communities.

In this role, you will provide line management and support to the practitioners delivering services to the families and communities of children and young people who are affected by violence and exploitation. This role will involve a focus on developing pathways to support young Londoners.

Core responsibilities of the role are, but not limited to

  • Managing staff, both individually and within a team, to deliver high quality services at all times.

  • Robustly oversee the cases held within your team - having an overview at all times of a breadth of services.

  • Work with partners, communities and other key stakeholders to deliver the service effectively.

  • Lead the monitoring and recording to report to funders, commissioners and other interested stakeholders such as trustees.

  • Act at all times in line with safeguarding legislation and guidance, as well as Safer London’s policies and processes and wider pan-London processes and protocols.

  • Knowledge of good practice in relation to violence and exploitation; an understanding of trauma; adverse childhood experiences and contextual safeguarding.

  • Experience of managing practitioners safeguarding children, young people and adults at risk and of managing complex safeguarding issues and liaising with statutory services to safeguard the child and or meet the needs of adults at risk.

  • Experience of working in partnerships and relationships with a wide variety of organisations to support the needs of vulnerable young people and adults.

  • Understanding of best practices and the importance of good quality case recording.

  • Undertake any other duties as required and commensurate with the level of this post.

Additional Information

We’re committed to protecting and promoting the welfare of children and young people, and we expect anyone who works and volunteers with us to share this commitment. An enhanced DBS (Disclosure Barring Service) disclosure will be required for this role.

At Safer London we value diversity and we’re committed to creating an inclusive culture. We encourage and welcome applications from people of all backgrounds. We know that in order to make London a safer place for the young people that live here, we need a diverse range of perspectives, experience and knowledge.

To apply please complete the online application form and submit it by Sunday 25th July 2021.


Due to the current COVID-19 situation, shortlisting will take place on a rolling basis and the closing date is subject to change at any time. Interviews will take place over video conferencing.

If you experience any technical issues when trying to access and/or complete the application form through our online portal, please contact us.

How to apply

To apply for this role please follow the link and apply through the Webrecruit platform.

We welcome Secondment opportunities.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us via our website.

Please note we don’t accept CVs.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

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