IT Business Analyst - CRM

Zoek Pin London, Greater London, England

£46900/annum Benefits Package

Permanent (Full time)

Recently Posted

IT Business Analyst - CRM - Circa £46,900k + Benefits Package. Permanent. Remote Working / Flexible Working. London. T6/MN/17995.

Our global client is seeking to secure an IT Business Analyst to deliver on the implementation of Shared Services on a Global CRM Platform. The role will initially focus on the feasibility stage of Shared Services across countries that utilise the same CRM platform.

Skills/Experience Required:

Business Analysis - experience of delivering on CRM solutions (such Salesforce etc).
Ideally have delivered on Global projects.
ISEB Business Analyst - ideally certified or have followed the ISEB Business Analysis methodology/approach.
Business Analysis - delivering on complex Technology Transformation Projects or Programmes - ., Technology Systems requirements within specified projects & workstreams.
Collaborating with Business & Technology stakeholders.
Act as the subject matter expert on business processes - identify any potential conflicting business requirements, definition gaps, dependencies between IT projects - escalate these to the project manager to formulate a resolution plan.
Create and document solution designs (., Design Paper, User Stories & Integration Design Documents).
Complete analysis, modelling, stakeholder engagement to create solution designs.
Extensive requirements gathering and process & workflow analysis skills & experience.
Manage stakeholders, drivers, and project expectations.
Advanced analytical and problem-solving skills.
Facilitating and participating in workshops.
Strong interpersonal skills - able to negotiate and mediate.
Excellent communication skills (both written & oral English) - present at both technical and non-technical level.
Able to take ownership combined with a strong work ethic.
Cultural awareness.
Keywords: CRM, CRM Business Analyst, ISEB Business Analyst, CRM Business Analyst, Salesforce Business Analyst, IT, Software, Technology Systems, CRM Business Analyst, IT Business Analyst, Software Business Analyst, London, T6/MN/17995

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