Customer Service Specialist

Zoek Pin Hatfield, Hertfordshire, England

£18000 - £22000/annum

Permanent (Full time)

Posted 5 days ago

Walters People are currently looking for a Customer Service Specialist to join a market leader based in Hatfield.

The main purpose of the role is to be responsible for responding to fist customer contact into the Customer Services Team.

The main duties of the role include

- Provide excellent customer service and technical support

- Act as the first point of contact for customer issues and services

- Use imitative and judgement in identifying when a customer issue should be escalated

- Demonstrate good knowledge of the business model and product while following company processes

- Drive customer retention through customer satisfaction to ensure contracts remain with the business

- Adhere to processes and procedures to those related to validation and protecting our customer security

Must Have

- Excellent customer service skills, with strong stakeholder management

- Proven competency of IT literacy

- Great attention to detail and accuracy

- Able to work alone and also in a team

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