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Billing Assistant

Sandwich, Kent, England

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Permanent

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Billing Assistant Sandwich, Kent Competitive Salary About the Company: GOTO Energy operates as a trusted supplier of dual fuel, green energy to the UK domestic market and offers transparent, sustainable value for money to consumers while focusing on providing high levels of service in a competitive market. GOTO Energy is a socially responsible company, being a positive contributor to the communities we serve, acting with respect, honesty and integrity in all we do. Reporting to the Onboarding Manager, the Billing Assistant is a key member of the team, who will work closely with all parts of the business to ensure that highest levels of customer service are sustained. You will be responsible for ensuring are customers are fit to bill and for solving any billing enquiries that may arise within the given timescales. Billing Assistant Responsibilities: * Ensure customers are set up currently in the billing system and are therefore fit to bill. * Ensure billing requirements are met, which include meter reading, billing and payments. * Respond to customers' billing enquiries * Deliver excellent customer service Billing Assistant Requirements: * 1-2 years' experience, preferably in the utilities sector * 1-2 years' experience in a billing environment (invoicing, data entry) * Proficient in Microsoft Excel * Outstanding customer service and communication skills * Customer service focus * Ability to thrive in a fast-paced, dynamic company * Team player * Flexibility to adapt and learn and promote innovation Billing Assistant Benefits: GOTO Energy is a Living Wage employer and offers a competitive salary with great benefits including 20- 25 days holiday (depending on the role), company pension, healthcare, training and development, coupled with huge potential for personal development. Based at Discovery Park in Sandwich, East Kent our staff will also have access to a gym, café and restaurant, dry cleaners, health and beauty salon and free onsite parking. If you think that you are suitable for this Billing Assistant position, please apply now!

Posted 34 days ago

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