Senior Customer Service Advisor

Zoek Pin Glasgow, Scotland

Permanent (Unspecified)

Posted 15 days ago

Senior Customer Service Advisor
Salary up to £24,000 DOE
Glasgow or Edinburgh

Pertemps are working in partnership with one of the largest banks in the UK. So if you've got experience in Customer Services or would like a career within the bank, we'd love to speak with you. This role will offer a combination of both home working and office based.

This is a full time opportunity, however part time will be considered. Operating hours are between 08:00-18:00 working 5 days a week across Monday-Sunday.

Due to the nature of this role, vetting checks will be required which will include a Credit Check and Disclosure Scotland Check.

Main Duties:

  • Answering high volume inbound calls, being the first point of contact for customers
  • Taking ownership of customer problems, working to resolve as first point of contact
  • Escalating calls as required
  • Providing excellent customer service
  • Updating CRM system with notes of calls
  • Admin duties as required

Skills/Experience Required:

  • Previous experience working within a customer service environment
  • A passion to deliver exceptional customer service
  • Ability to work in a fast paced environment
  • Good organisational skills

To be considered for this role, please apply online now with your up to date CV.!

Report job View Company Page
Apply on Hirer's Site
Apply on Hirer's Site
Similar Jobs