Senior Customer Service Advisor

Zoek Pin Glasgow, Scotland

Permanent (Unspecified)

Posted 15 days ago

Senior Customer Service Advisor
Permanent
Salary up to £24,000 DOE
Glasgow or Edinburgh

Pertemps are working in partnership with one of the largest banks in the UK. So if you've got experience in Customer Services or would like a career within the bank, we'd love to speak with you. This role will offer a combination of both home working and office based.

This is a full time opportunity, however part time will be considered. Operating hours are between 08:00-18:00 working 5 days a week across Monday-Sunday.

Due to the nature of this role, vetting checks will be required which will include a Credit Check and Disclosure Scotland Check.

Main Duties:

  • Answering high volume inbound calls, being the first point of contact for customers
  • Taking ownership of customer problems, working to resolve as first point of contact
  • Escalating calls as required
  • Providing excellent customer service
  • Updating CRM system with notes of calls
  • Admin duties as required

Skills/Experience Required:

  • Previous experience working within a customer service environment
  • A passion to deliver exceptional customer service
  • Ability to work in a fast paced environment
  • Good organisational skills

To be considered for this role, please apply online now with your up to date CV.!

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