Customer Service Administrator

Zoek Pin Winnersh, Wokingham, England


Contract (Full time)

Posted 11 days ago

Job Title: Customer Service Administrator (Office based) - 6 month FTC which could become permanent
Location: Winnersh, Berkshire
Salary: £25,000

Do you pride yourself on providing an excellent service? Can you manage a busy and varied workload? Can you work under pressure? If your answer is yes to these questions, please read on.

Our client based in Winnersh are looking are for someone to join their Customer Service Team on a 6-month basis. To be considered for this position you must demonstrate at least 2 years' experience working within a customer service role, as this will enable you to hit the ground running.

You will be delivering world class customer service support to internal and external customers whilst promoting their products and services.

Examples of duties:

Manage and process customer requests and ensure a proactive follow-up
Take incoming calls/respond to emails
Set up new customers on the system, ensuring that all the appropriate information is gathered
Obtain and maintain expert knowledge of all services
Support the sales and marketing team to deliver
Develop key relationships with all customers to ensure effective communication
Log end user concerns regarding product range and follow-up as per policies and procedures
Always ensure compliance with Data Protection requirements (GDPR) maintaining the database and obtaining written/verbal consent for permission to contact
Contribute to achieving overall Customer Service Team KPIs
Any other duties as management may require
What we are looking for:

Excellent time management skills - ability to meet deadlines
Excellent communication skills
Strong multi-tasking skills
Confident working knowledge of Microsoft Excel
CRM experience
An enthusiastic work ethic
A strong team player

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK

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