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Team Manager - Field Work Helpdesk

Leeds

Competitive

Permanent

Do you love solving problems and have a real passion for providing excellent customer service? Are you great at working with a team of people to continually improve service and effectively plan resources.

Would you like to operate at the sharp end of our Smart Metering delivery project, helping to ensure we get our customers upgraded with the latest Smart Meters? All with the aim to manage their energy needs better, minimising consumption and helping the environment.

Superb..... we hope this interests you.

Working in our Leeds based team consisting of around 30 people, you will directly manage 15 Senior Advisors who receive calls from our engineering team across the United Kingdom. These Senior Advisors help overcome any issues to ensure our metering engineers are able to get their job done, getting the equipment fitted first time and to our customers complete happiness.

You will be a superb team leader, with a genuine interest in people, helping them perform the best they can. You will provide regular informal mentoring as well as regular formal appraisals.

You'll be a very organised person, capable to managing weekly team resource requirements, performance tracking and quality improvements.

Working on weekly rotating shifts, typically 08.00-16.00 but ultimately we cover 07.00 - 19.00 requirements.

KEY SKILLS AND EXPERIENCE 

  •  An outstanding telephone manner ideally from a contact centre environment to manage calls referred by our Advisors.

  •  Good written communication for logging team performance and individual reports.

  •  Team management will come naturally. Getting the best from your team by fostering the right culture will be your strength.

  •  You should be able to operate professionally and swiftly in a busy environment

  •  You should enjoy working as part of a flexible and goal focused team

  •  Organization will be evident from your past successes. Advance and ad-hoc shift planning, team appraisal knowledge and performance reporting to management will all be within your capability.

If you possess most of the above and you'd like to work in a fun, encouraging work space then we'd be really happy to hear from you.

WHAT WE OFFER OUR PEOPLE
As well as a starting salary of £23,800 with potential to increase to over £26,000 and a great benefits package which includes a pension, healthcare and 23 days progressing to 25 days holiday pro rata, you’ll also get the opportunity to shape the future of our business. Along the way, we’ll give you all the support you desire to develop your skill set and achieve your long-term objectives.

To see the excellent range of benefits we offer to employees, please visit: OPPORTUNITIES 
We are committed to building a diverse and inclusive organisation and to valuing the contribution that our employees make. We welcome and respect differences in culture, background, working style, education and other less obvious differences.

OUR COMPANY 
npower is one of Britain’s leading energy companies, and is part of the innogy SE group. We serve around 5 million residential and business accounts with electricity and gas, with key sites in the South-West, Midlands, North and The North-East of England. Every year, we issue over 22 million bills and answer around 2 million phone calls.

npower is one of the most successful providers of energy supply and solutions to British businesses, and are the first energy company to be awarded the Carbon Trust Triple Award for sustainable management of energy, waste and water.

Posted 21 days ago

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