Customer Service Advisor

Zoek Pin Nottingham, England

£20000 - £22000 per annum

Permanent (Full time)

Posted 26 days ago

Customer Service Advisor

Location:Nottingham

Salary: £20,000-£22,000

Hours: Full time, Permanent role. 8 hour shift pattern between 8am-7pm Monday to Friday. 1 in 3 Saturdays, working a half day.

Due to expansion my reputable client within financial services is looking to grow their customer service team. This role would be a perfect fit for individuals with previous experience assisting with customer queries over the phone and a passion for providing quality customer service.

The role:

  • Providing exceptional customer service over the phone
  • Answering a high volume of inbound calls
  • Assisting customers with queries regarding the online application process
  • Ensuring all company policies and procedures are adhered to at all times
  • Keeping customer records up to date
  • Liaising with other departments when necessary
  • Ensuring customers are up to date with company procedures and record changes
  • Assisting with telephone queries in a professional manner

To be considered for this role:

  • You must have previous contact centre experience
  • Be able to provide quality customer service via the telephone
  • Be IT efficient and have a strong attention to detail
  • Have an ability to work on your own accord as well as working in a team

All applicants for this role should be aware that due to the nature of the position there are strong vetting guidelines in place. All applicants will be subject to a full enhanced DBS and credit check.

Click to apply now!

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