Patient Administrator

Zoek Pin Norwich, Norfolk, England


Permanent (Full time)

Posted 41 days ago

Patient Administrator | Administration | Norwich | 15 Hours per week | £ per hour + Excellent benefits

Spire Norwich Hospital is expanding the scope of services we offer our patients and are looking to hire a Patient Administrator to work across our busy main reception and ward receptions. This will be to offer our patients the highest level of customer service across the hospital.

Spire Norwich Hospital holds a long-standing reputation for providing high quality, comprehensive private hospital care. Our facilities are excellent and the hospital is staffed by a valued team of highly skilled professionals. We have 4 theatres, 2 wards, comprising of 50 beds, and deliver a range of outpatient services through our busy and dynamic outpatient and diagnostic imaging departments providing a progressive and stimulating environment for our highly motivated team.

Duties and Responsibilities

  • Welcoming, registering, including the accurate collection of credit card details and patient information.

  • Directing patients, consultants and hospital teams as required, to the hospital in a warm, professional and caring manner and in such a way as to provide confidence.

  • Compliance with NHS forms and processes.

  • Processing in-patient/out-patient charges.

  • Cash handling strictly within the parameters of the ‘Handling Cash Policy’.

  • Discharge of patients onto computer system ensuring accuracy of all information.

  • Manage the hospital switchboard in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner.

  • Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, including badges for visitors, booking taxis.

Who we're looking for

  • A personable individual with the ability to work on own initiative as well as part of a team

  • Good basic PC skills, including Word, Excel and Outlook

  • Excellent customer service skills

  • High degree of accuracy in administration

  • Great communication skills at all levels

  • Experience in a customer service environment

  • Experience with information management systems

  • Switchboard experience desirable

Working Hours: 15hrs


We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

  • 35 days annual leave inclusive of bank holidays

  • Employer and employee contributory pension with flexible retirement options

  • ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers

  • Free Bupa wellness screening

  • Private medical insurance

  • Life assurance

  • Save an average of £50 per month with our free onsite car park

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group that has been putting patients at the heart of everything we do for over 40 years. We have 39 hospitals and 8 clinics across England, Wales and Scotland.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications

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