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Senior Desktop Support Analyst IT General - 16256

London, Greater London, England


Responsibilities • General maintenance and configuration of SCCM• Creation / updating / removal of applications / software packages for workstations in SCCM• Maintain Windows Updates deployment process• Create / Update SCCM queries for reporting and deployment• Build / Maintain Windows 10 Image, Global Task Sequence and deployment process• Maintain Office 365 installation, XML files, update settings• Review / Maintain Windows 10 Group Policies• Packaging tasks from request through UAT and deployment • Providing additional resource to ensure requirements of EUC service is met – including taking on tasks escalated from Desktop Support• Review inventory of applications installed and categorise• Maintain driver packages and boot images• Implementation of new products and technologies for workstations• Deliver training and offer shadowing opportunities to in house IT staff, enabling colleagues to remove dependencies on third parties for common tasks

  • Minimum Requirement:Essential:• IT degree or equivalent SCCM deployment experience (3+ years)• Excellent communication and training skills• Ability to build strong working relationships with technical and non technical stakeholders• Windows 10• Office 365 (XML file maintenance and deployment)• Windows Update (Deployment using SCCM)• Group Policy• Understanding of packaging methods / files typesDesirable:• ITIL foundation• MDT and SCCM OSD experience preferred• Ability to prioritise workload• Experience of Cherwell and ServiceNow as ITSM tools

  • Occasional travel may be required- The SCCM engineer will be responsible for the development and configuration of Microsoft SCCM and implementation of EUC policies. - They will be required to deliver SCCM training to in house IT staff, enabling colleagues to remove dependencies on third parties for common tasks

  • CV Deadline: Tuesday 6th Aug 5pm
    Security Clearance: BPSS

Posted 19 days ago

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