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Receptionist

Winkfield, Berkshire

£18000 - £18500 per annum

Permanent

We are looking for a friendly, outgoing full time receptionist to work as part of our dynamic reception team. This role involves morning, evening and weekend shifts.

  • Competitive Salary plus uniform, meals on shift and 30% Food and Beverage Discount in our Restaurant. We also offer a contributory pension scheme.

  • Due to the location of the hotel there is limited public transport so the ideal candidate should be able to drive due to the start and finish times of the different shifts.

  • Job Description

  • Complete daily check in and check outs
    Taking reservations using the House reservation system.
    Be confident about the daily availability so you are able to manage last minute changes and reservations
    Answer any incoming calls and forward to the correct department if necessary
    Act upon any guest requests or wake up calls
    Upsell the hotel facilities or a higher category of room to the guests
    Liaise with the housekeeping department regarding arrivals and departures and confirm when rooms are ready to be occupied.
    Ensure excellence in customer service levels in all front office areas.
    General administrative tasks

  • Skills Required

  • Excellent written and spoken communication skills
    Strong customer service skills Friendly and Outgoing
    A friendly and professional telephone manner
    The ability to adapt to Guests needs
    The ability to stay calm under pressure and multitask
    Good problem solving skills
    Competent in Word, Outlook and Knowledge of Excel
    A methodical approach to your work
    Accuracy and attention to detail
    Good Level of Maths & English

  • Your privacy is very important to us, and well only ever collect/process your information for the reasons stated in our Privacy Policy: http://www.hamiltonmayday.co.uk/privacypolicy/

Posted 11 days ago

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