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Customer Service Administrator

£8.72 to £8.90 PerHour

Temporary (Full time)

Proactive Personnel Ltd are pleased to be recruiting on behalf of their client based in Burntwood. We are currently recruiting the role of Customer Service Administrator on a Temporary to Permanent basis to join an existing team. Our client is a well established company offering exciting opportunities for Candidates who are looking for development and progression.

Job Description:

  • Answering inbound calls.
  • Taking and directing messages.
  • Dealing with quotations from customers over the phone and on email.
  • Processing customer’s orders and uploading them to the system.
  • Investigating calls from customers to help answer any queries or complaints.
  • Scanning.
  • Filing.
  • Data entry.
  • Uploading documents to the system.
  • Dealing with a high volume of emails and incoming telephone calls and customers who visit the showroom.
  • Advising customers what spare parts they need for their order.
  • Processing orders and taking payments.
  • Booking in services and offering any advice or support required if there are issues with their order.
  • Working on the OPERA System.
  • Other general duties as required.

Experience Required:

  • Customer service experience
  • Administration experience
  • Data entry experience
  • Opera / bespoke system experience

Benefits

  • Car parking

  • Progression opportunities

Posted 31 days ago

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