Customer Service Executive

Zoek Pin Whyteleafe, Surrey, England

£25000 - £32500/annum Plus benefits

Permanent (Full time)

Recently Posted

Customer Service Executive
Job Type: Full-time
Location: Whyteleafe, Surrey
Salary: £25 to £
We are delighted and excited to offer the opportunity to join a vibrant and innovative award-winning telecoms technology start-up.
Our client has been operating for over 3 years and has been recently named as the UK’s Best Billing Platform Vendor at the Comms Business Awards.
Our client is expanding rapidly and has so far created a dynamic team for which they are looking to add to.
This customer Service Executive role will support the customer’s journey from contract acceptance to service implementation, billing and in-service support.
Responsibilities:
* The successful candidate will support the delivery and administration of the business award-winning billing platform.
* The role will involve a significant amount of client interaction and customer administration:
* 1st line customer support via email, telephone and ticketing system
* Working closely with our 2nd and 3rd line billing teams to ensure timely and efficient resolution of related incidents and service requests.
* Working with partner service providers to resolve queries and customer faults.
* You will also assist in the monthly billing runs; time is also spent on improving client experience through speedy response and resolution of queries.
* Take ownership and responsibility of queries from our existing and new customers.
* Take responsibility for the training and education of both existing and new customers.
Key Qualifications and Skills
* Experience in working in the telecoms or IT industry with a good understanding of customer service support is essential
* Good understanding of Mobile and or Fixed telecoms Services is desirable
* Good skills in Microsoft Office Applications including Excel and Word
* Organised and having an eye for detail
* Excellent communication and inter-personal skills
* Proactive focus on customer support and delivery

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