Client Services Administrator

Zoek Pin Hove, Brighton and Hove, England

£18500 - £19500/annum

Permanent (Full time)

Recently Posted


Associate Client Services Administrator

Based: Hove

8 Weeks Temp to Perm


£18,500 -£19,500


The Associate Client Services Administrator is part of the Client Management team and manages a variety of supporting tasks within the Client Management team. This key role sits alongside the Client Managers and requires interactions with both internal and external customers, as well as various national authorities. Applying diligence, you will consistently strive to achieve the best outcomes for clients and the team. This is an exciting role that will enable you to collaborate with employees and clients and ensure that our clients remain fully compliant and that our commitment to excellent customer service is upheld.

Duties & Responsibilities

Communicate directly with clients to request raw data
Send payment memos and submission confirmations to clients
Prepare data for client managers to check
Consult with authorities around the world
Answer the switchboard, transfer calls, and take and forward on messages
Work with the client manager to ensure compliance
Help monitor and understand a client's trading activity
Be part of a team responsible for meeting strict submission deadlines
Scan, save and send selected post to clients
Assist with post by translation (online)
Review and update information on the CRM system
Conduct ad-hoc admin tasks as required (., completing bank account detail forms, preparing cheque request letters, )The above list of duties and responsibilities is not exhaustive. Other duties and responsibilities may be requested to be undertaken, commensurate with the level of this role. The employee will be expected to comply with any reasonable request.

Knowledge, Skills and Experience Required


Experience of working effectively in an administrative/office-based environment (desirable)
Solid customer service focus and problem-solving attitude
Excellent diligence and ability to work to tight deadlines in a demanding environment
Methodical, organised, and confident working skills
Strong team working ethic and ability to work collaboratively
Demonstrated ability to readily follow defined systems, procedures, and protocols
Demonstrated ability to operate Microsoft Office 365 ProgramsExcellent interpersonal and communication skil

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