Member Experience Host - Everlast Fitness

Zoek Pin Newport, Wales


Permanent (Full time)

Posted 18 days ago

Job Description

Job Purpose:

  • To engage with all members and guests in our club, highlighting the USP over a none staffed operator.

  • To maximise every member and guest’s experience in our club.

  • To anticipate all our members and guest’s needs, and signpost them to facilities and products most suited to them.

  • To support the sales and retention of memberships through excellent customer service.

  • To have a thorough understanding of the fitness products/services on offer.

  • To recommend secondary spend retail products and upsell at every opportunity.

  • To contribute with the cleaning and hygiene standards of the club as and when required.

  • To be a competent key holder of the club, covering shifts as and when required

  • To have a good understanding of the membership software system.

Main Duties and Responsibilities:

  • Front of House Excellence

  • To positively interact with every member and guest as soon as they enter the facility.

  • To ensure the correct products and services are recommended to every member.

Fitness Product

  • Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus.

  • Support the Fitness Manager with Gym Floor

  • Tasks,Focus points and challenges.

  • Take part in new classes to ensure you can effectively communicate to members

  • Ensure that you have experienced the products and services on offer.

Operational Standards

  • Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.

  • Complete key holder duties including basic pool plant duties.


  • To drive the secondary, spend KPI targets.

  • To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.

  • Be a major contributor to the sales process by excelling in conversion rates for all prospects and guests.

  • Ensure the effective management of swimming lessons when on shift.

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