Travel Advisor

Zoek Pin Manchester City Centre, Greater Manchester, England


Permanent (Full time)

Recently Posted

Travel Advisor
Manchester - Work From Home Options
Immediately Available

After a dismal 2020/2021 season, we have encountered an enormous surge in demand for the 2022 season. We are looking for experienced travel industry candidates to support our customers and to deliver world class customer service. This is an exciting and rewarding opportunity to join the top awarded online travel business in the UK.

As a Travel Advisor, you will handle calls, e-mails, live chat and social media enquiries from holidaymakers looking to make amendments, changes and general enquiries. You will resolve issues and handle problems whilst always looking to make sure your customer is satisfied with the resolution.

Are you tired of commuting to work every day? Do you need more flexibility to work around your life? This role can offer work from home flexibility for up to 4 days per week with travel to our city centre site once per week.

Benefits of the Role:

* Salary – We offer a basic salary of £20,000 from when you start
* Flexibility – We have a hybrid working model and can offer WFH for up to 4 days per week with at least one day in our Manchester office per week
* Environment – For those office days, we have a bright, open plan workspace to boast about featuring pool & ping pong tables, free fresh fruit daily and an office bar. It’s a fun, vibrant and positive environment and somewhere you will be proud to come to
* Discounts – The ultimate perk! Big discounts on holidays and free upgrades
* Health – We can offer a health plan scheme to save you money on dental, optical, physio and counselling and if the gym is your thing – benefit from our subsidised gym membership
* Travel – We have a cycle to work scheme, subsidised travel and free parking spaces to make your commute that little bit easier
* Invest – Join our share incentive scheme and reap the rewards
* Plan – To help you plan for your retirement, we offer a matched pension
* Party – We have a big Summer BBQ extravaganza to make the most of the 2 weeks of sun Manchester can boast and what better way to round the year out than with a HUGE festive bash
* Family – Nothing is more important. We can give you enhanced maternity and paternity leave to help you when you grow your family
* Innovate – We value the ideas of our employees and if you have bright ideas then we have open forums set up for you to discuss, create and innovate

What Are We Looking For:

* Experience – Ideally you will have worked in a call or contact centre based role and have experience of either handling calls, responding to e-mails, replying to social media enquiries or resolving live chat queries
* Skills – You will be able to build rapport with customers, ask the right questions and hold conversation with the customer
* Personality – We love BIG personalities and BOLD characters. We want our customers to remember us and to tell everyone about our business so we need the brightest personalities on our front line
* Industry – Whilst we are open to candidates from ANY industry, if you have worked in the travel or tourism industry then we would love to hear from you
* Location – Whilst we have adapted to WFH, we still love to meet up in the office. You will need to be able to commute to Manchester City Centre at least once per week

Duties & Responsibilities:

* Handling enquires via multiple contact channels – telephone, live chat, email and social media.
* Taking ownership and resolving customer queries in a confident manner.
* Identifying customers’ needs through asking the right questions and selecting the right solutions to match the customer requirements or resolve their queries.
* Processing customer requested amendments to their upcoming holiday.
* Achieving set call centre KPIs and targets
* Working as a key member of a team but also being able to work independently
* Increasing the loyalty of our customers by making sure they have complete satisfaction through effective communication
* Communicating about our products, brand and destination to our customers with absolute confidence and knowledge

So if you think you have what it takes and can’t wait to get started then what are you waiting for? Apply today to avoid missing out. To apply, you can either send your CV to or feel free to call me on (phone number removed) if you want to make an introduction or have any questions

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