IT Support Engineer
Fareham, Hampshire, England
£18000 - £25000/annum
Permanent (Full time)
An Exciting Opportunity for a credible IT Company looking for a Service Desk / Helpdesk IT Support Engineer to join their team. Great Learning and Development Opportunities.
The company's objective is to provide flexible services that would relief customers from the stress of IT operations. This role will be working on 1st and 2nd Line helpdesk support to the company's clients by telephone or remotely.
Duties and responsibilities:
Make sure clients' ICT requirements and expectations are met
Provide great customer services to clients in a professional and respectful manner
Make certain monitoring alerts are investigated and logged on the Helpdesk where required
Liaise with third party software and service providers where required
Make sure detailed and relevant information is provided when escalating tickets
Work on duties outside of the helpdesk role or work at off-site locations when requiredPersonal Qualifications and experience:
Experience of ICT helpdesk / Service desk support working as a IT Support engineer / analyst
Work knowledge of Windows, Server, Hyper-V, Exchange, SQL, Microsoft Office suite
Work experience of network services: Active Directory, Group Policy, Routing etc
Experience of troubleshooting on server, PC, Laptop and Tablet hardware
Good communicator: can communicate well to the clients and their staff at all levels, over the phone or in person occasionally
Great customer service ethos
Self-driven and well organised, able to prioritise workloads and work under pressure
Able to work independently as well as in a team
A Full UK driving license is preferableThe company is committed to the welfare and Safeguarding of children. Successful candidate is required to complete regular Safeguarding training. Also enhanced DBS check is required.
About GreatFind Recruitment
We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations.
We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy.
We are an equal opportunity provider