Collections Advisor

Zoek Pin Work From Home

£25000 - £30000 Per Annum Excellent Commission & Bonus, Career Progression, Staff Discount Scheme 2

Permanent (Full time)

Posted 28 days ago

Collections Advisor

Manchester

£30k OTE

Full Time

Fun Place to Work

The role of Collections Advisor is primarily to communicate with customers in arrears, predominantly via telephone and on occasion via written communication methods. We always aim to make sure that our customers receive a professional, compliant journey at all times therefore outstanding customer service skills are paramount. We want people with great work ethics with the ability to be able to work to tight deadlines and communicate effectively at all levels. Within a regulated environment and fast paced department there are of course service levels, KPI's and targets to be met which are all geared to meet our customers' expectations whilst achieving the business goals.

The Role includes but not limited to;

  • To recover customer arrears via telephone, written communications and/or any other digital methods introduced into the department / function
  • Set appropriate, sustainable and compliant repayment arrangements
  • To address failed arrangements in an appropriate and timely manner
  • Address customer's change of circumstances in line with company policy and procedures surrounding potentially vulnerable customers
  • General administration duties
  • To adhere to the rules and guidelines as set out by the company and its regulators (FCA / ICO/ FLA)
  • Adhere to KPI's set by the business
  • To meet individual and contribute to team targets
  • To complete any reasonable ad-hoc requests

Essential Requirements for the Role

  • Must have 18 months minimum collections experience ideally within a regulated environment
  • Asset / Any finance would be an advantage.
  • Consumer Finance desirable but not essential

What we offer

  • Competitive Basic Salary (up to £30,000 DOE)
  • 10% Discretionary Annual Bonus
  • Pension (9% non-contributory )
  • AXA Private Healthcare with Family cover
  • 25 days holiday (plus bank holidays)
  • Discretionary Share Options post 12mths service
  • Flexible Working Policy

Perks and other extras

  • Complimentary Breakfast and snacks
  • Seasonal social events
  • Season Travel Ticket Loans
  • Mentoring scheme
  • Cycle to Work Scheme
  • Mental Health Support

Skills and qualifications we ideally need;

  • 5 GCSE's including Maths and English at C grade or above
  • You must be IT literate with experience of using Word, Excel and experience using Salesforce is a huge advantage
  • Customer Service skills - you will want to help people, be empathetic, sensitive and have a caring nature.
  • Good written, numeracy and oral communication skills plus good attention to detail.
  • Honesty and integrity
  • Team Player

Interested? To Apply for this**Sales Associateopportunity click apply now or email your CV to .23659783@.com**

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