Home Delivery Fleet Manager
Crewe, Cheshire East, England
Permanent (Full time)
A Bit About Us:
At AO we are on a mission to have the happiest customers by relentlessly striving for a better way, are you ready to play a vital part in this? As our Home Delivery Manager, based in Crewe you will work closely with our Regional Manager, Transport Administrators, De-Briefers and self-employed Drivers daily.
As part of your role, you will also liaise regularly with our other areas of the business including the Quality/Commercial teams and HR, to make sure that the Operations runs efficiently and smoothly at all times whilst promoting a happy working environment.
More About the Home Delivery Fleet Manager Role:
We are looking for a team leader with experience in home delivery fleet management. Alongside a skilled team, you will be responsible for the customer experience delivered by our drivers in Crewe.
With our high-performance culture, are on the lookout for someone with a passion for developing those they lead and play an integral part in ensuring excellent customer service is delivered to each one of our customers.
You will be setting and maintaining standards from operational policies, transport legislation, health and safety and people management.
Here's What You Can Expect To Be Doing Aa Our Home Delivery Fleet Manager:
Ensuring legal and compliance through transport legislation and operational requirements
Maintaining efficiency through effective people management
Managing our growing fleet and their expectations and addressing any challenges in true AO style
Delegating and supervising daily tasks, being accountable for key targets and reporting
Updating and submitting reports to the Regional Manager, Head Office, and Senior Management team on a weekly basis
Managing volume fluctuation and work allocation
Motivating and supporting all direct reports
Executing a fair and consistent approach to all ER cases including investigations, grievances, disciplinary meetings, performance management and appraisals
Proactively manage risk to enable employees to work in line with H&S procedures. Must have up to date knowledge of H&S legislation
A Few Things About Our Ideal Home Delivery Fleet Manager:
As a leader, you would protect and drive our Culture, vision & values, as well as measures of success through your team.
A few things about you:
Experience in Transport and Logistics
Prior Experience of running a team
Organised and adaptable
Demonstrate an understanding of the home delivery structure
Experience of working with third party clients
Understanding of working in an environment with daily changing workloads
Ability to inspire other
Be able to thrive in a customer focused environment
Why Choose AO:
It’s not about the job you need now, it’s about who you want to be and where you want go. The thing about AO is that you don’t have to leave to move on. We have the kind of environment where people learn and thrive and be the best they can be. That’s our values talking.
We empower each and every person to push the boundaries of what’s possible. We’re growing rapidly and so should you. Our environment and our culture are vibrant and engaging, you almost have to feel it to believe it.
“ Our people are our biggest asset, they’re our culture: that unique, indescribable thing that makes us really different. ”
Great People Deserve Great Things:
As an AO employee you can take full advantage of our benefits package. As well as fundamental benefits, like pensions and holidays, we have designed our “AO Perks” to help you out financially, make your work life a little easier, or make your home life a lot more fun.
If you fit the bill and are ready to join our fast-growing company as our Home Delivery Fleet Manager, click “Apply” now – we want to hear from you