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Service Delivery Manager

Central Bedfordshire - This Area Only

£34500 - £37500 per annum + Great additional benefits

Permanent (Unspecified)

IT Service Delivery Manager role based in Bedfordshire available on a Permanent basis. This is a fantastic change for someone in a Service Desk Management role to step up into Service Delivery. A lot of this person's time will still be spent line managing 1st line support, with some of their time getting involved in wider IT strategy.

The charity is going through a period of organisational wide change that will mean over the next 12 months, the responsibility of Service Desk and strategy will become more equal.

Role:Service Delivery Manager

Sector:Charity/NPO

Location:Bedfordshire

Salary:Upto £37,500 + a great benefits package

The essential skills for this role are:

  • Ability to translate technical requirements to non-technical people
  • Ability to communicate effectively with stakeholders at all levels
  • Line management experience
  • Experience of motivating people in the team
  • Service Desk background - Windows, Office 365/Microsoft background
  • Service management experience - KPI & reporting
  • Incident change management protocol experience (ITIL or similar)

If this role is of interest, please get in touch with a copy of your up-to-date CV for review. Interviews can take place as soon as week commencing 3rd February and is a one stage interview process.

Posted 31 days ago

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