Hotel Operations Manager
Salisbury, Wiltshire, England
£30k per year + bonus + benefits
The Company and the Role: The Company is an independently owned group of Hotels, Restaurants and Bars across Hampshire, Wiltshire and Berkshire. The Company is looking for a Hotel Operations Manager to head up their Hotel located in Salisbury, Wiltshire. Situated in the beautiful countryside of Wiltshire, the Hotel and Spa is a short walk from the Cathedral City Centre of Salisbury. With its historic market square, as well as being conveniently located close to the world-famous Stonehenge. The Hotel is an old Georgian Mansion House originally dated back to the 1800's. However, it was restored with a modern extension and now offers 45 bedrooms of highly rated 4 star excellence. It has an AA rosette awarded restaurant. The position reports into the Group Operations and Development Manager who is normally based at the hotel 3 days a week. When they are not on site, you will act as the Hotel Manager. The Hotel is looking for someone who is adaptable, a good communicator, creative, able to make decisions, as well as someone who can influence others, manage themselves and motivate the team with integrity and maintain high level of customer service standards. This position is full time permanent.
Key Features of the Role: Take control and accountability for all the Hotel departments, ensuring they are meeting legal, financial and operational quality standards Adopt a hands-on approach, lead by example and deliver excellent service, through the effective management of all the Hotel departments Monitor and maintain required KPI's, including food and beverage gross profit margins, utilities costs and staff cost to turnover percentages Be aware of costs and manage their control by way of rotas, stock management, budget and waste awareness. Act as the Hotel Manager when the Group Operations and Development Manager is not site Be the key driver in moving the Hotel's business forward Able to anticipate guests' needs and to encourage the team to do likewise, therefore enhancing guest satisfaction. Empower the team to be able to handle all guest feedback for positive and negative and record correctly. Ensure all areas of the hotel are well maintained, front and back of house
Knowledge and Skills Required: You should be an accomplished Hotel Operations Manager or possibly a Hotel Manager from a smaller venue looking to manage a larger hotel. Be experienced in compiling, maintaining and updating a Standard Operating Procedure manual, ensuring that these operational standards are introduced and maintained throughout the hotel You will need to know how to assist and implement training on various subjects including induction of new arrivals, appraising talented personnel and empower your team to effectively fulfil their roles. You must have previous experience of promoting sales awareness and maximising sales opportunities throughout the hotel's operations You will have the awareness of how the various departments impact on the Hotel profit and loss. You will be experienced in managing team KPI's and performance. You will need to have prior knowledge on how to comply with security, health and safety policy standards, able to actively deal with prevention, recovery and investigation and follow-up of any complaints and how to maintain the department and hotel security.
What's on Offer? A basic salary of around £30,000 per annum enhanced by participation in a bonus scheme. 20 days' holiday + bank holidays. 48 hour working week. Onsite parking. Reduced group hotel tariffs. Group staff discount card for food and drink across the entire range of venues.
Posted 26 days ago