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Helpdesk Administration


£10.7 - £11.5 per hour

Contract (Full time)

Helpdesk Administration

Akton Recruitment currently has an exciting opportunity for an experienced Helpdesk administration near Reading

Analytical skills are equally as important as the ability to multi-task and reprioritise when necessary with the confidence to exercise decision making skills when needed.


• Schedule PPM and reactive works in a timely manner ensuring contractual KPI’s are met
• Logging and assigning jobs on our CAFM systems and ensuring our clients systems are continuously updated
• Liaising with appropriate parties (both internal and external) to provide necessary updates and supporting documentation when requested. Issue purchase order when required
• Carry out regular analysis of current PPM regime to identify current trends and patterns to achieve effective delivery of engineering resource
• Work with the management team to discuss and implement appropriate courses of action
• Ensure CAFM systems are up to date at all times, extracting key information when requested
• First point of contact for engineers and Contract Managers regarding scheduling queries
• Carry out general administrative duties in line with the departmental policies & procedures
• Undertake any ‘ad hoc’ duties as requested by the Management team


• Prior experience of using a CAFM systems (SAP, Maximo, Basware, Coupa - & Planon) essential
• Computer literate with a good working knowledge of Microsoft applications including Excel and Outlook
• Demonstrate good team working ability with excellent communication skills
• Ability to work in a focused manner with the ability to prioritise workload and requests
• Keen awareness of customer focus and brand image
• Experience of purchasing and managing supplier delivery
• Technical knowledge within the M&E industry essential

If you would like to apply for this position please send a CV or call######### and ask for Jordan for more details.

Posted 12 days ago

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