Senior Business Analyst and Delivery Manager - Fixed Term

Zoek Pin London, Greater London, England


Permanent (Full time)

Recently Posted

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

"I FEEL really LUCKY to be SURROUNDED by SUCH a GREAT TEAM. I’m not only GRATEFUL that they’ve HELPED me ACHIEVE my GOALS, but also that I CAN GIVE them a PLACE WHERE THEY can ACHIEVE theirs."


We have an exciting opportunity for a

Senior Business Analyst and Delivery Manager - Fixed Term

Department overview:

The Project management and Business Analysis function is part of the Omni System and Delivery team and is responsible for changes to Michael Kors Ecommerce platform (+50 sites worldwide) and Michael Kors Customer Apps. The Project management and Business Analysis function sits alongside the QA, Product management and Engineering & Architecture function within the Omni System and Delivery team. We are a Global team responsible for delivering change to both North America and EMEA regions.

Who You Are:

You are positive, reliable, keen-learner and self-motivated. You thrive in a rapidly changing environment whilst still being meticulous with attention to detail, are fashion-curious and capable of multi-tasking and prioritizing in a fast-passed environment. You should be a BA / Delivery Manager with technical system knowledge, experience and ability to be ‘hands-on’ when required.

What You’ll Do:

You will sit in the Omnichannel and Delivery team and develop and apply detailed business and technical knowledge to assess and advise on the feasibility and relevance of proposed options for business and technical change.

  • Leverage the commercial experience and knowledge to identify areas of strategic interest and frame approaches to tackle them
  • Work with senior stakeholder to develop, track and analyse performance on strategic issues of importance
  • Drive analytics for key strategic projects working with cross functional teams from across Michael Kors Europe
  • Perform ad-hoc analyses to deliver insights to the executive team and senior management
  • Understand key drivers of the business and provide data driven guidance on key levers
  • Work with teams across the organization to socialize strategic initiatives and implement projects
  • Work effectively with business and IT stakeholders, conducting investigations at a strategic level, developing solutions and assuring the feasibility of proposed solutions.
  • Take a holistic view of the business situations investigated, ensure that stakeholder perspectives are identified and analysed with a view to achieving consensus so that business objectives and requirements are understood and provide a context with which recommended solutions are aligned.
  • Be the lead for the detailed specification and modelling of solutions using standards, methods and techniques as required. Collaborate with colleagues within related disciplines such as business operations, systems development and service delivery functions and support the deployment of business and technical change.
  • Use your skills to plan, arrange and facilitate meetings and workshops with stakeholders throughout the business change and software development lifecycles.
  • Take responsibility for the management of stakeholder relationships across different levels of seniority.
  • Support business case development through the identification and definition of business and technical options that will address the business objectives and requirements, and the analysis of the costs, benefits, risks and impacts for each option.
  • Assist business stakeholders in defining acceptance tests for new business processes and IT systems, and take responsibility for the effective execution of the acceptance tests.
  • Assist the IT support function where necessary with more complex support scenarios where a deeper understanding of business process and systems is required to understand and resolve a problem.

You’ll Need to Have:

  • Problem solving abilities involving identifying the root cause of problems, assessing risks/impacts and determining and implementing effective solutions
  • Extensive experience with different delivery methodologies including Disciplined Agile, Scrum and Waterfall
  • Familiarity with some key common aspects of our solutions, including large eCommerce platforms such as Oracle ATG, Salesforce CC, WebSphere Commerce, Hybris, Magento, Commerce Tools, etc.), and also other typical systems within an eCommerce landscape.
  • Experience / knowledge of modern design approaches including best use of eCommerce platforms, componentized architectures, micro-services, cloud services and SaaS solutions.
  • Very good presentation skills and an ability to communicate complex findings to non-technical audiences in a clear, simple way, both written and verbally
  • Good command of Excel and Powerpoint or equivalents, familiarity with SQL and BI software (ideally Tableau, Looker or similar)
  • Excellent interpersonal skills with demonstrated ability to work effectively with business leaders
  • Business Analysis qualification (IIBA, ICEB, BCS)
  • Nice to have experience in strategy consulting, e-commerce and/or other customer-obsessed businesses.

We’d Love to See:

  • Analytical and technical mind-set
  • Retail e-commerce experience preferably
  • A commercial person with a desire to learn how world class businesses operate and set new standards for excellence
  • Experience in strategy consulting, e-commerce and/or other customer-obsessed businesses

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

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