1st Line Support Analyst - MSP

Zoek Pin City of London - This Area Only

£24000 - £27000/annum

Permanent (Full time)

Posted 17 days ago

1st Line Support Analyst - Central London - IT Managed Service Provider

1st Line Support Analyst required by an exceptionally high-calibre and growing IT Manager Service Provider (MSP) in Central London.

Our client provides managed cloud, managed support, managed security, business continuity and consultancy specialist services to Law Firms; they have plans to become the leading MSP to law firms across the UK and Irish legal sector.

The role will require you to provide an exceptionally high level of IT support for numerous legal clients across the business, you will be based from their HQ in Central London


-Provide 1st line support to a variety of different legal clients remotely

-Ensure incidents are resolves in line with SLAs and logged correctly

-Complete relevant and skilled investigations before escalating

-Maintain an exceptional level of customer service and adhere to ITIL service management principals


-Previous experience working in an MSP environment supporting 1st line

-Software/hardware troubleshooting

-Server administration and support

-Active Directory

-Microsoft Office 365 Exchange Online, OneDrive, SharePoint Online

- Windows and later

-Windows Server 2012 R2 and later

-Microsoft Exchange 2013 and later

-Email security products (., Minecast / MessageLabs)

-Networking knowledge

-Experience with Citrix would be highly beneficial

Competitive salary on offer, £24,000 - £27,000 PA plus numerous benefits (genuine and clear career progression, a defined role to progress rapidly into a 2nd line role), fantastic and diverse working environment.

Please note: Our client operates between 07:00 - 19:00 therefor you will be required to work early, mids, late shifts between these hours (this is usually scheduled 4 weeks in advance however they are looking for candidates that can be flexible)

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