Client Engagement Manager

Zoek Pin Bristol, England

£30000 - £35000/annum Bonus

Permanent (Full time)

Posted 32 days ago

Client Engagement Manager - South West

Are you pro-active, resilient and a real go getter with a passion for providing a quality service and determined to deliver on Babington’s ambitious growth plans and provide exceptional customer experience?

Here at Babington we pride ourselves on delivering robust training programmes across a multitude of professional sectors nationally and we are looking for a Client Engagement Manager (CEM) to build and manage a lucrative portfolio of clients. If you are driven to succeed, can effectively communicate at all levels to secure new and maintain lasting relationships with the willingness and flexibility to work on a remote basis and be part of Babington’s journey of Developing Better Futures, then we want to hear from you!!

Summary of role
The CEM is a core client engagement role driving sales across a portfolio of medium and large business within a specified sector and/ or region. The role will drive sales pipeline through a solution sales approach; engaging with clients to generate opportunities across Babington’s portfolio of apprenticeships, adult skills courses, and commercial training products.

The role is integral to driving and delivering Babington’s ambitious growth plans. The CEM will drive sales success through proactively engaging with new business opportunities, whilst maintaining high quality service levels and account relationships with existing “C “level clients. The CEM will also partner with operational colleagues to ensure repeat business and a high-quality customer experience.

The CEM will develop and maintain expertise in their key labour market sector/vertical, and contribute the development of new products, programmes and services through market insight and needs; with the aim of becoming a ‘Trusted Advisor’ for their clients’ talent needs.

Brief summary of principle accountabilities

Sales and Pipeline Development

To achieve and exceed core business acquisition targets (in terms of value and profit) across Babington’s portfolio of services

Develop and maintain your area and individual sales plan. Work closely with internal sales support and marketing colleagues to develop campaigns and activity plans.

To hit and exceed core business KPI’s focused on quality growth.

To be responsible for providing market leading insight into new opportunities, gaining and nurturing larger employers through the promotion of Babington’s full portfolio of products and services.

Engage with clients to offer Babington’s range of services including Upskilling, Commercial opportunities, Recruitment, AEB etc.

Generate a new business pipeline from warm and cold leads, assisting in the development of an on-going client acquisition strategy.

Building Internal Stakeholder Relationships

Ensure effective communication with the onboarding and resourcing team takes place to ensure the learner and employer experience is seamless.

Maintain effective relationships with all internal colleagues to ensure high quality service and to maximise opportunities to up-sell and cross-sell added value programmes and services.

To work closely with the Candidate Engagement Resourcer to maximise as many apprenticeship opportunities as possible.

Communicating and collaborating with key internal stakeholders to support improvement in performance and customer experience.

Sales Planning and Continuous Improvement

Diligent CRM usage – and ensuring all sales activity (activity, leads, opportunities, won business) is clear and accountable on the system.

Attend and complete any mandated training or standardisation meetings as suggested/provided to ensure continuous improvement in practice.

Market Presence and Influence

Develop relationships with Provider Networks, Apprenticeship and Growth Hubs and Local Intermediaries.

Attend appropriate networking and employer events to develop new opportunities. This may include an element of early morning, evening or weekend work.

Evaluate the market landscape (including competitor’s strengths and weaknesses) and then scope out opportunities within your operating area.

Keep abreast of policy developments and regulatory compliance requirements within the sector to ensure Babington capitalise opportunities, locally, regionally and nationally.

Brief person specification Essential (E) Desirable (D)


Grade A-C GCSE in English and Maths or equivalent (E)

Commercial Sales Qualification (. C&G Level 2 or 3 Certificate in Sales, C&G Level 2 or 3 Diploma in Sales, Institute of Sales & Management (ISM) Level 2 or 3) (E)

Level 2 Certificate in Information, Advice and Guidance or willing to acquire (D)

Bonus Scheme
25 days annual leave

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