CUSTOMER SERVICE ADVISOR

Zoek Pin Rochdale - This Area Only

£21000 - £22500/annum +Bonus + Benefits

Permanent (Full time)

Posted 42 days ago

CUSTOMER SERVICE ADVISOR

ROCHDALE

UP TO £22,500 + BONUS

THE OPPORTUNITY:

We're supporting a market leading business located in Rochdale who is looking to expand the Customer Service team due to a significant rise in demand for their award-winning products.

As a Customer Service Advisor, you'll be working within a fast-paced office environment (It's not a call centre) handling inbound enquiries from business customers via phone and email relating to; orders, deliveries, general product enquiries and returns.

This role is perfect for an experienced Customer Service Advisor who is passionate about delivering high levels of Customer Service and has strong relationship building experience.

THE PACKAGE:

£21,000 to £22,500 Basic + Bonus + Benefits

Ongoing Training and a Clear Development Path

THE CUSTOMER SERVICE ADVISOR ROLE:

Working within a business-to-business focused Customer Service team handling enquiries and orders
Processing phone & email based orders and organising delivering via UPS / FedEx or for collection from site (Handling approximately 50 enquiries per day)
Handling order returns and replacements for faulty items
Chasing delivering partners for items missing in transit
Liaising with the accounts department regarding overdue accounts before taking new orders
Sending out literature, price lists, catalogues, copy invoices, product manuals and similar as requested.
Coordinate customer artwork requests with the screen print manager
Follow up and further process customer orders on back order
Ensuring customers are updated of order status
Provide high levels of support and advice on the product rangeTHE PERSON:

Essential

The successful candidate will need to be experienced within a fast-paced Customer Service Advisor position or similar
Able to deliver high levels of customer service and build long lasting relationships
Computer literate with MS Office - MS Word, Outlook, InternetDesirable

Experience within a Business-to-Business Customer Service environment would be a significant advantage
Whilst not essential, any experience in the following industries would be a significant advantage Utilities / Gas / Electric / Electronics / Telecoms / Security Alarms / Internet Services / IT ServicesTO APPLY:

If you are an experienced Customer Service Advisor with the required skills, please send your CV for immediate consideration. We are currently shortlisting for interviews.

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