Customer Service Advisor

Zoek Pin Tyburn, Birmingham, England

Contract (Full time)

Posted 34 days ago

Customer Service Advisor
Birmingham Depot
The Hartshorne Group is one of the leading commercial vehicle distributors for the Midlands, Derbyshire, Nottinghamshire, Shropshire and Staffordshire. We provide full parts & service facilities for Volvo Truck & Bus as well as new and used sales, plus a diverse range of associated services.
“An exciting opportunity has arisen, we are recruiting for a Customer Service Advisor for our Birmingham Depot”.
Monday to Friday: – (less lunch hour) and 1 in 4 Saturday mornings; there needs some degree of flexibility within the role; there needs some degree of flexibility within the role.
Principal Duties and Responsibilities
* Oversee the day to day activities of the service reception desk.
* Book in vehicles using the planner for repairs and servicing; liaising with the workshop.
* Liaise with customers, advise on progress, seek authority to carry out further repairs, invoicing, take payment & deal with customers verbal, written and telephone enquiries.
* Proactively contact customers, ensuring that the customer is satisfied with work completed.
* Ensure administration procedures are followed
* Maintain CSI (customer satisfaction index) performance.
* Informing customers of current service promotions.
The successful candidate will have a positive, 'can do' attitude, and willingness to work as part of an effective team. You should be a good team player and exceed customer expectations in delivering a 1st class service. Commercial experience in a similar environment or previous experience within a similar role would be a distinct advantage but full training will be given.
* In house product training programme.
* An excellent contributory pension scheme.
* A comprehensive healthcare scheme.
* Friendly & professional working team.
* Holidays increase with length of service.
The Hartshorne Group prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business

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