Customer Service Coordinator - Cove | Zoek UK | a4552c
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Customer Service Coordinator
Cove, Hampshire, England
£30000 - £35000/annum
Permanent (Full time)
Our client is a successful Residential Developer who produce quality driven homes and who take great pride in delivering outstanding levels of service to homebuyers. They are looking for an experienced Customer Service Co-ordinator who will be based in Hampshire.
You’ll provide customers with an efficient, accurate and responsive customer service by receiving customer communications and co-ordinating Contractors and internal Customer Service Operatives to ensure all issues raised are monitored and satisfactorily resolved, through the 2-year warranty period and beyond in accordance with the commitments to exceptional service. You’ll liaise with purchasers, contractors, maintenance team, suppliers and NHBC to ensure that remedial issues are resolved in a timely and efficient manner within the agreed timescales and relevant KPI’s. You will manage department diaries and arrange appointments for service calls, raise instructions and defects notices via the customer service database to Contractors, Suppliers and Site Managers and monitor and report the progress of works. You’ll be responsible for ordering materials via the Buying Department or directly with suppliers and log incoming invoices and tie-up with contra-charge notices.
Suitable applicants will have experience in this or a similar customer service role within the house building, construction or property sector, be self-motivated and result orientated and possess a passion for delivering exceptional customer care. Strong communication skills are essential coupled with a keen eye for detail and the ability to work on multiple cases at any one time. You’ll be computer literate with a good knowledge of Microsoft Word, Excel and Outlook and have experience of working with in-house databases