Inside Sales Coordinator

Zoek Pin Feltham, Greater London, England

Permanent (Unspecified)

Posted 6 days ago

Inside Sales Coordinator - Feltham, Middlesex - c£25,000

Platinum Recruitment is working in partnership with a Freight Forwarder who is looking for an Inside Sales Coordinator, based in Feltham, Middlesex.

Why choose our Client?

A leading Freight Forwarder who supplies and combines freight services, information management and added value into integrated solutions. As part of the they offer customers one partner to solve their supply chain challenges worldwide. It has revenues of 2 billion euro's and more than 5000 employees working in 45 countries around the world.

What is in it for you?

  • Competitive salary of c£25,000
  • Career progression
  • Competitive benefits
  • 10% bonus

What is involved?

Role and Responsibilities:

Key Responsibilities

  • The primary purpose of the job is to give professional front line service to new business through direct channels whilst working closely with the BD team. This will be delivered through telesales & CRM management compliance.
    The employee is also responsible for servicing, retaining and profitably growing an assigned segment of regional accounts through CRM system data management.
    The employee is required to expand the portfolio business by generating new customer accounts, and to increase the value of the assigned customer portfolio, measurable in Net Sales, Gross Margin, Gross Profit and transactional volumes.
    The employee will be expected to make a minimum of 20 calls a day (100 calls a week)

  • Business Development Strategy

  • Participation in the creation, development, and execution of the Business Development strategy within the Commercial & Business Support function.

  • Model the company values in day to day interaction internally and externally

  • Support both sales and branches in achieving their respective business objectives in the most efficient and effective way possible.

  • Making targeted telesales introductions & appointments with customers, both new & existing.

  • Profiling of the new customers based on size, vertical market and buying behaviour

  • Documenting required information and actions taken in CRM (Sales Force)

  • Repeating telesales customer contact at regular intervals & in accordance with daily measured KPI's

Qualification & Support of new accounts

  • Qualification of new prospects by applying the Global Sales Process
  • Profiling of the new customers based on size, vertical market and buying behaviour
  • Documenting required information and actions taken in CRM
  • Assisting sales with making appointments with customers where appropriate and log in CRM.
  • Support credit checks for new customers prior to submitting quotations, in line with GSP & credit management policy
  • Provide spot & standard quotes to the customer
  • Handle customer commercial questions (technical, pricing, invoices, consulting)
  • Handle ad-hoc complaints of customers
  • Identify new business opportunities (SA, KA, STA)

CSA Portfolio

  • Deliver the defined service level (Product and Service Building Blocks)
  • Plan specific activities to ensure realization of the Sales Goals
  • Identify cross selling opportunities & communicate same to the corresponding Business Unit
  • Identify & execute necessary frequency of contact per CSA
  • Identify and capitalize on new opportunities
  • Review and update customer tariffs as and when necessary to protect profitability
  • Ensure CRM usage and compliance by recording all actions, discussions, next steps, agreements,
    • quotes etc. in CRM
  • Provide complete and timely information regarding new business to concerned parties within network
  • Identify and act on external marketing opportunities

Complete all available G-Campus training modules relevant to your sales function, consult with superior.

Sound like the role for you?

Please get in touch with an up-to-date CV and contact number for all the details on

this Inside Sales Coordinator based in Feltham, Middlesex.

Consultant ¦ Lisa

Job Number ¦ 917465

Job Role ¦ Inside Sales Coordinator

Location ¦ Feltham, Middlesex

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.

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