Operations Support Manager

Zoek Pin Gogar, Edinburgh, Scotland


Contract (Full time)

Recently Posted

We are looking for an exceptional individual to join us as Operations Support Manager. This is a temporary post for 6 months to enable support for the homes to aid settling down with the easing of restrictions. The position will be reviewed after 6 months.

The successful candidate will have an extensive background in nursing home management and ideally be working at senior operational or regional level with multi-site responsibility.

You care the way that we care

Since 1985, Randolph Hill have had an enviable reputation for quality care provision. We are large enough to be able to provide great support to our teams with a stable and supportive management structure, detailed policies and procedures and regular and comprehensive training, whilst still small enough to avoid becoming overly bureaucratic and make decisions to fit every circumstance. We offer a highly attractive salary and have an incredibly low staff turnover with 7 high performing nursing homes across our group. All of our homes are extremely well run, attaining positive grades with the Care Inspectorate. Randolph Hill are committed to quality and always look for like-minded people to support us achieving our goals. Our 7 Nursing homes are located in Gullane, North Berwick, Edinburgh (West), Edinburgh (South), Broxburn, Livingston and Dunblane.

Key Benefits

·Competitive salary

·A fantastic opportunity to make a real difference

·Work for a highly reputable care provider known for quality care delivery

·Friendly and supportive management and head office teams

·Recognition and reward for outstanding performance

Person Specification:

* Registered Adult/MH Nurse

* Extensive experience in care of people with dementia

* Experience of care home management in the independent sector

* Up-to-date knowledge of employment law

* Knowledge and experience of quality assurance methods

* Experience of delivering training

* Knowledge of regulatory framework for care homes

* Good written communication skills

* Good leadership qualities

Job Purpose:

To support the management teams in the care homes to provide a high standard of safe and effective care by:

* Maintaining adequate management cover in each of the homes

* Helping to ensure that regulatory requirements are met

* Monitoring and auditing the quality of the service provided by the individual homes

* Providing advice and guidance on how to bring about improvements to the service provided by individual homes

* Providing advice and guidance to management teams to ensure that they operate in ways that are economically viable

* Providing additional training where necessary to complement and enhance that provided by the management teams

* Ensuring that the Group Nurse Manager and the Board of Directors are provided with up-to-date knowledge of care home operations


* Provide day-to-day operational support and advice to management teams in the care homes

* Carry out quality assurance audits and advise management teams on ways to achieve necessary improvements

* Step in to fill short-term gaps in management teams where necessary

* Support and advise management teams on achieving highest possible occupancy and operating within budget

* Involvement in training (as additional support to that provided by the home management)

* Ensure management teams are fulfilling requirements in relation to notifying statutory bodies of events

* Assist management teams to embed changes in company policy and procedures into everyday practice

* Conduct disciplinary hearings when necessary

* Provide out-of-hours support to the home management teams

* Provide regular reports to Group Nurse Manager and Directors

Knowledge, Skills and Experience

Significant experience of care home management, ideally with at least two years’ experience at operations/regional management level

To apply

Please send full CV or contact our Recruitment Manager, Owen Edwards on (phone number removed) for further information. All enquiries will be treated in the strictest confidence

Report job View Company Page
Apply on Hirer's Site
Apply on Hirer's Site
Similar Jobs