Senior Fellowship Services Manager
London, Greater London, England
Permanent (Full time)
Are you an experienced manager or membership professional looking for your next challenge?
Are you interested in working for a dynamic social change organisation?
An exciting opportunity has arisen in the RSA Fellowship Services team to ensure the smooth running of the customer service and administration of the department. As well as managing the team, you will lead on distinct projects which are part of delivering the Fellowship and retention strategy, including operational and logistical management, the development and implementation of improvements to administrative processes, delivering small grants to successful Fellow applicants, and collaborating with other departments and external agencies as required.
You will play a key role in shaping the success of the Fellows’ experience and meeting/exceeding retention targets with your outstanding customer care and administrative abilities.
You will have proven management experience, exceptional administrative and organisational abilities and an understanding of CRM systems to ensure the smooth administrative day to day running of the team. You will be calm and confident with meticulous attention to detail, and a highly organised approach to work, together with excellent interpersonal skills and the ability to use your initiative.
To find out more about this role, please visit our website.
In order to apply, please click ‘apply for this job’ on our recruitment page and submit your CV. You will also be required to answer a series of questions. You do not need to submit a cover letter.
Please submit your application through the RSA website. We cannot accept applications via email. All applications will receive an automated response.
The closing date for receipt of applications is 9am 1 November 2021. Interviews will be on 9 and 10 November 2021.
Please note that we cannot accept late, incomplete applications, and we can only consider candidates who apply through the online application process.
We are the RSA. The royal society for arts, manufactures and commerce. We’re committed to a future that works for everyone, a future where we all can participate in its creation. With over 250 years of heritage in making significant social impact, we bring together, our rigorous research, proven change process, influential ideas platforms and our global community of over 30,000 problem solvers united in a desire to deliver solutions for lasting change.
To achieve this, we ask everyone – our staff, our Fellowship, our collaborators, our partners and wider society – to commit to our values and world views and strive to achieve genuine positive impact in society. This isn’t something we can achieve overnight. But we are asking you to join us all on this journey. The commitment you make now, is a commitment to be with us, to shape us, to challenge us, and to stimulate us all, to find better ways of thinking, acting and delivering change.
It represents the pact you sign when you join us. A pact that represents everything we do, every decision we make, and every action we take.
And it represents how we act. In a way that represents our values, with rigour and proven processes. A relentless spirit. Open minds, and an open door.
We bring to life our Commit to Impact brand idea through every organisational touchpoint, so we can ask everyone who interacts with us: will you?
We invite you to be part of this change. Join our community. Together, we’ll unite people and ideas to resolve the challenges of our time. We offer great benefits, including 29 days holiday (plus bank holidays), additional wellbeing allowance, free fellowship throughout employment and lots more!