Support Analyst - Scientific Systems & Applications

Zoek Pin London, Greater London, England

£32000 - £40000 per annum + pension, 25 days annual leave

Permanent (Unspecified)

Posted 40 days ago

Reports**to: Lead Support Analyst Manager**

Location: Redman Place, Stratford. Would consider home based requests.

Flexibility: We're flexible on how you do your work, with this role only expected to be in the office 1 or 2 days per week, and a 'core hours' policy of 10am-4pm

Salary: £32,000 - £40,000 per annum dependant on experience

Application method: Please complete the anonymous application form, making sure all of your experience is included so that we are able to effectively shortlist.

Application Deadline:  Sunday 14th November 2021, . Shortlisting for interviews application, please do not delay applying.

Want to know more? Take a look at our Candidate pack

Cancer Research UK and our Technology team are evolving. As one of the world's leading research-based charities, its an exciting time to join our newly formed Service Management team for an experienced Application Support Analyst to join the team supporting our scientific applications.

What will I be doing?

  • Providing technical application support for a range of application technologies supporting Scientific teams.
  • Working collaboratively with key stakeholders to support the planning & implementation of changes, whilst following Technology standards & processes to ensure regulatory compliance
  • Working within a team including Quality Assurance, Service Delivery colleagues and third-party providers to transition applications and changes in to support, in accordance with the CR-UK Technology policies
  • Investigating and resolving issues, where necessary in conjunction with peers and other service teams

What are we looking for?

  • Experience of delivering technical support on a wide range of applications, from client installs to SaaS applications
  • Experience of managing, maintaining and applying fixes to applications and software to ensure appropriate support and service level standards are met and exceeded
  • Proven experience of delivering technical support in the pharmaceutical industry or a regulated environment is highly desirable
  • Experience of working with SaaS systems used to support research or clinical trials (. Medidata RAVE, Veeva Vault, eTMF, QMS) is beneficial
  • Knowledge of Computer System Validation (CSV, GxP or similar) in a pharmaceutical regulatory guidelines for computer validated systems or another regulated industry (., banking) is highly beneficial.

What's in it for me?

  • 25, days annual leave (plus bank holidays and the ability to buy up to 5 days per annum) and 1 CRUK day.
  • Pension (employer contributions of up to 10%), life insurance and a great benefit discount platform.
  • An incredibly strong tech stack
  • A brilliant learning and development environment
  • A range of generous rewards and benefits via our Rewards platform everything from gym membership, cinema tickets to discounts on cars.

If this describes you, you can enjoy a phenomenal career with us as, together, we bring forward the day when all cancers are cured.

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