Customer Service Advisor

Zoek Pin Stockport - This Area Only


Permanent (Full time)

Recently Posted

Vitality, Customer Service Advisor – Vitality Programme, Stockport, £20,500 + Benefits + Bonus

Shift Pattern:40 hours per week, between 8am – 7pm Monday to Friday with occasional Saturdays from 9am – 1pm

We’re the UK insurer and investment provider that rewards people for positive lifestyle choices. With + UK members and more than 25m globally, we’re out to make the world a healthier, happier place.

That applies as much to our people as it does to our members. So, as well as a highly competitive pay package, you’ll enjoy: Free places to Vitality sponsored run events, online fitness classes and wellbeing workshops, competitions to win tickets to top-flight sporting events, health checks and access to our full range of partners and rewards.

It’s what we call offering shared value, because a healthy, happy team is good for us, good for our members and good for you.

As our**Customer Service Advisor,**you’ll get the benefits our members enjoy, including:

  • Our award-winning private Vitality Health insurance + wellness incentive programme

  • Access to The Vitality Programme – Apple Watch, Waitrose and Partners, Garmin, Amazon Prime, Champneys Spa days, Rakuten TV and half-price gym memberships to name a few!

  • Personal health fund + Life Assurance

  • Stakeholder Pension Plan with employer contribution

  • 25 days annual leave + Bank holidays + option to buy and sell 5 more

  • Flexible benefits package

  • Internal incentives, competitions, and awards – a chance to win football and sports tickets or even be in with a chance to have a holiday of a lifetime

  • A genuine opportunity to grow and establish a long-term career

As our Customer Service Advisor, you will be required to answer servicing and technical queries from Vitality members alongside helping them understand how they can improve their health. You will have a keen eye for recent technology and use this to give our customers support and advice with technical queries in order to help them receive rewards and keep them motivated. You will also support and share your knowledge with team members to ensure effective solutions are found and that productivity targets are met.

What we are looking for in our ideal Customer Service Advisor:

  • Previous experience working in a customer service-based environment

  • The ability to actively listen and question around our members needs to effectively find solutions in a timely manner

  • A good understanding of recent technology to help provide technical support for our members

  • Excellent verbal and written communication skills

  • Time management skills – working effectively towards targets

  • Passionate about delivering the highest level of customer service to our members

  • Adaptable, independent and positive towards change

Closing Date: Friday 20th August 2021

Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.

Our people are chosen for their skills, knowledge, enthusiasm, and attitude but above all, their belief that anything can be achieved.

If you feel you have the skills and experience to become our Customer Service Advisor,thenplease click ‘apply’ today.

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