Service IT Consultant

Zoek Pin Chertsey, Surrey, England

£55000 - £60000/annum

Permanent (Full time)

Recently Posted

Our globally recognised client seeks an experienced Service IT Consultant to work in a fast moving, challenging environment where processes and procedures are constantly changing.
This position requires a deep and strong Technical knowledge for business practices in Customer Service business and business application.
KEY ACCOUNTABILITIES
* Taking control of customer service operations to ensure delivery of improvement process in line with SLAs
* Coaching and developing the team to continuously improve output and quality
* Refining processes with Multi-channel tool for Customer Support (3rd party)
* Refining the process for designing, building and operating service processes
* Understand and improve business process with vendor
* Identify and implement improvements to systems and its applications
* Contribute expertise to multi-disciplinary teams on major projects, to ensure successful project completion
Essential
* Strong experience with a Customer Experience Management Platform (. Sprinklr, Sales Force, Zendesk Sprinklr, Khoros)
* Full project lifecycle experience within an or Telecoms environment
* Understanding of Customer Experience Management Platform and knowledge of social media platforms
Advantage
* Extensive experience of leading API (Web service) operation and implementation
* Business process knowledge in call centre Customer Service industry
* Experience in a support and development role
If this role is not quite right for you then please do still get in touch as we have many other vacancies on that could be more suitable

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