Senior Telesales - FMCG

Zoek Pin Belfast, Northern Ireland

£27000 - £30000/annum

Permanent (Full time)

Recently Posted

Senior Telesales Position

A subsidiary of one of the largest drinks businesses in the world is now looking for a telesales executive to act as main point of contact between wholesale and their accounts across Northern Ireland.

As Telesales Executive you will be responsible for:

Acting as the first point of contact with customers.
Increase customer awareness across full product offering, while understanding the customers' business to best match their needs.
Process all customer enquiries, orders and general administration timely and accurately.
Maximise sales by continually expanding orders, up-selling and cross-selling products on both incoming and outgoing calls.
Develop and maintain full product knowledge of all products and the prices while also being market aware of competitors.
Maintain, through the effective use of a follow up process, regular contact with new and existing customers to ensure that relationships are maintained for potential repeat business.
Build long-term sustainable working relationships with customers and related parties by being the voice of the company.
Have attention to detail and experience of getting sales across the line.
Liaise with and support field-based Sales Representatives to ensure that customers' pricing and orders are processed timely.

Essential Qualities / Skills

Capability of proving sales track record in acquiring cross/up sell business and developing customer accounts.
Experience of proving credibility with customers and building strong customer relationships
Motivated and driven to achieve sales targets.
Excellent and accurate literacy and numeracy skills.
The ability to work in a busy environment.
Outstanding organisation skills and ability to prioritise work.
A keen interest in delivering superb customer service.
A proactive approach to problem solving and issue resolution.

Desirable Qualities / Skills

Minimum of 3 years experience in a similar role which is a hybrid of a sales role with some customer service elements is preferred.
Proficient in Microsoft Outlook, Word & Excel.
Knowledge of MS Navision is desirable.
Ability to think creatively in proposing customer solutions
Ability to work in office, 5 days p/w.

For more information please contact sarah on ######

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