Helpdesk Support / Customer Support Specialist

Zoek Pin Reading - This Area Only

£20000 - £24000/annum

Permanent (Full time)

Posted 43 days ago

Helpdesk Support / Customer Support Specialist

This job is work from indefinitely

Helpdesk Support / Customer Support Specialist. A Reading based financial technology firm require a Helpdesk Support / Customer Support Specialist to join the team and take helpdesk calls from existing customers.

Helpdesk Support / Customer Support Specialist Main Responsibilities

Work as part of a busy operational team to deliver first class customer service to all stakeholders.
Guide customers on best practices of expense management and HMRC expense regulations.
Support new and existing customers with patience through various communications channels including but not exclusive to, Live Chat, email and telephone.
Guide and support users of company products while transferring system knowledge with an excellent, and adaptable communication style.
Maintain full product knowledge of services and features.
Perform regular user acceptance testing on new and improved features on both the company mobile app and web portal.
Work closely with our Development Team to help identify and resolve user issues in line with business SLAs and OLAs.
Produce learning and development help documentation to a high standard for customers and colleagues use.
Maintain and enrich the support knowledgebase.
Any other duties

Helpdesk Support / Customer Support Specialist Essential Candidate Requirements for Role

Advanced skills in MS Excel, MS Word, and, MS Powerpoint.
Excellent verbal and written communication skills
Hold enthusiasm for delivering excellent customer service.
Understanding of different file formats including txt, csv, xml and Excel.
Experience in using data mining tools.

Desirable Candidate Requirements for Helpdesk Support / Customer Support Specialist Role

Minimum of 2 years of customer service or IT Service desk experience.
Experience of working within a high-pressured operational environment.
Experience and knowledge of how to link business systems to improve business processes

The Helpdesk Support / Customer Support Specialist salary is £20-24k

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