Account Management Executive

Zoek Pin Bournemouth, England

Permanent (Full time)

Posted 2 days ago

Air Personnel are looking for a Account Management Executive to join their client in Bournemouth.

The purpose of the Account Management Executive is to support the Strategic Business Units drive for development of commercial offerings and positive customer account relationships, across the Engineering Service Lines maintenance and part 21 design capabilities.

We are looking for a well-rounded individual with the ability to deliver first class customer service. Able to deliver under pressure and exceed expectation, the Account Management Executive oversees the assigned customers ‘life cycle’ from initial requests through commercial offerings, contract delivery, program delivery, invoicing and aftercare.

Candidates must evidence experience of working within business aviation or airline industry roles highlighting their understanding of operational requirements and responsibilities.

For suitably qualified candidates, there is potential to take on a broader role covering a level of direct sales.

Main responsibilities:

Deliver world class aviation solutions to the global client market

Coordinate with Engineering Service Line technical/commercial teams and translate delivery requirements into viable commercial offerings, meeting revenue and profit targets

Support the development and growth of new business in the areas of maintenance, part 21 design and part/program sales

Supports the organization in achieving the company vision and commercial objectives

Management of CRM system, customer relationship reporting and customer visit roadmap

Works as part of a team to create and implement commercial and account management strategies

Analyse market trends & competitor activity

The candidate must be willing to work out-of-hours where reasonable to support major bid activity, or specific customer requirements

Support internal teams across the Engineering Service Line with client management during engineering delivery. This is inclusive of coordination of customer visits, onsite customer management, customer updates, invoicing and dispute management/resolution

Essential Skills/Experience:

Minimum of 4 years Business Aviation / Commercial Aviation experience, in a commercial, account management or sales role

High level understanding of commercial requirements for pricing and applicability of key terms and conditions

Requirements and technicalities

Ability to develop relationships with stakeholders / clients / group departments, both internally and externally

Excellent written and oral English language. High standard of numeracy

IT literate with experience of MS Office applications

Natural communicator with a strong interpersonal skillset. Ability to confidently present to internal stakeholders and customer representatives

High attention to detail. An adaptable and resourceful personality

Ability to professionally perform and deliver under pressure in time critical environments, and customer facing scenarios

Career driven with an ambition to retain career path within the aviation industry

Well presented with a persuasive approach

Aviation experience essential

Preferred Skills/Experience:

Experienced in maintenance proposal compilation, for both pricing/commercial offers and customer facing documents

Experience in Business Aviation Sales, specifically in Business Development, Technical Sales or Direct Sales capacities

Experience with market analysis, identification of target market/s and customer prospecting

Avionics/connectivity/CES background in a technical capacity

Understanding of Part 145 and Part M/CAMO regulatory requirements

This is a fantastic opportunity to join a fast growing company, wonderful team and somewhere that your career can and will be supported.

If you would like further details please call Michelle or email your CV

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