Area Manager - Hertford | 30076 | Zoek UK
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Hertford, Hertfordshire, England
25000.0000 - 30000.0000
Permanent (Full time)
Area Manager (South Based)
Salary - £25,000 to £30,000 per annum dependent on experience plus expenses + company car
Full Time Permanent
Home Based - located central near M25 corridor
Love Brownies is a rapidly expanding chocolate brownie business based in Yorkshire with cafés and shops opening across the UK. We have an exciting new opportunity for a motivated and detail orientated individual to join our growing business. Love Brownies is about making people smile and creating a memorable experience.
The successful candidate will ideally have experience in the hospitality industry and/or customer service and be capable of establishing and maintaining professional relationships with both internal & external customers. Strong communication skills and an involved, coaching management style are preferred, as well as an understanding of the Love Brownies brand.
·Get close to all Southern based franchisees, establishing strong relationships
·Travel around the South of the UK carrying out regular visits, checking standards are being met, working through any issues, and offering support to drive sales. This will include assisting in local event planning and merchandising of seasonal activities.
·Take ownership of franchise relationships and provide feedback and suggestions to the management team
·Provide emergency help and problem solving for franchises
·Work closely with the Head of Marketing to understand the brand values and bring these to life across the network
·Work closely with the Training & Standards Manager to ensure processes are being correctly followed
·Provide feedback regarding current processes and recommend any suitable improvements in the operations manual
·Assist with franchise recruitment, including interviewing
·Attend new shop launches across the South
·Support feasibility of locality for potential new franchise locations
·Send weekly reporting (provided by Operations Manager) to franchisees with suggestions for improvement
·Provide top-up training as needed, for example for new staff
·Be able to test equipment to understand whether issues are mechanical or user error
·You will also be given the opportunity to help with ideas, sales, events, and evolve the business following feedback with the stores
Experience and Skills:
·At least 2 years’ experience within a fast-moving multi-site environment, within the hospitality sectors
·Commercial acumen and strategic thinking, strong organizational skills and ability to drive results.
·History of delivering sales growth and P&L profit conversion.
·IT literate - Microsoft Office knowledge and the ability to analyse reports and produce accurate trend-based projections
·Strong commitment to, and track record of, coaching and people development.
·Be able to demonstrate indirect leadership skills with Franchisees
·A full, clean driving licence
If you have multi-site management experience in the casual dining, food service or hospitality sectors and have a proven track record of leading successful teams, please apply now!