Customer Service Representative

Zoek Pin Glasgow City - This Area Only


Permanent (Full time)

Recently Posted

Living Wage Employer

Customer Service Representative

Monday 12th July 2021

£19,760 . + benefits

Fixed Shifts For A Better Work Life Balance!

Monday - Friday Shifts available (Limited Spaces)

Location – (On Site Training - Glasgow)

Our Client is one of the largest utility companies in the world focused on delivering a sustainable, greener energy future. As a Customer Service Representative you are the first point of contact for our client’s prepayment customers some who may have found themselves in vulnerable positions. Your role involves resolving all inbound queries, ensuring that you have provided the customer with a high standard of service on all aspects of the call.

What we need from you.

* You have at least 12months continuous experience within a contact centre environment or customers service background

* You deal effectively with setbacks and enjoy overcoming difficult challenges

* You readily identify with other people’s situations and can see things clearly from their perspective

* You are aware of your emotional ‘triggers’ and how to control these during challenging calls to ensure you remain calm and productive

* You pay attention to detail in order to produce high quality output, no matter what the pressure

What’s in it for you.

* Living Wage employer

* 28 days holiday which increases with tenure

* Kura Kudos; shopping & dining discounts for hundreds of brands

* Loyalty awards including extra holidays and bonus

* Discounted Gym Memberships

* Daily, Weekly & Monthly Incentives; vouchers and prizes

* Tenure benefits including maternity & paternity pay

* Weekly Health and Wellbeing sessions & 24 hour Employee Assistance Programme

* Fixed shift availability

* Refer a friend scheme. Want to earn an extra £500 in your salary? Simply Refer A Friend!

* Progression & Development opportunities888

If you want to be part of a forward-thinking team where you will have the opportunity to grow & develop personally, helping to shape and drive our business forward, then this could be the right role for you

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