Customer Services Manager

Zoek Pin Norwich, Norfolk, England

£40000 - £50000/annum

Permanent (Full time)

Recently Posted

Customer Services Manager
Norwich
Full time permanent
£40,000 - £50,000pa

Are you an experienced Customer Services Manager? Do you want to work for a progressive company? If YES this could be the role for you!

Our client who are industry leaders, are looking for a Customer Services Manager to join their team. As a Customer Services Manager, your role will be to lead a team of advisors, implement processes to ensure customers are provided with a fantastic service, address any customer complaints and resolve issues to ensue customer satisfaction.

Duties and responsibilities:

Implement processes to ensure customer advisors are providing a quality service
Manage all aspects of the customer experience ensuring they are provided with correct advice and a good experience
Produce KPI reports as required
Ensure the team are able to handle sensitive issues and training is provided where needed
Recruit new members to the team
Liaise with internal departments to ensure customer service levels are maintained
Ensure Health and Safety regulations are adhered to

We are looking for a candidate who has previous experience leading a team as a Customer Services Manager. You will be an excellent leader with fantastic customer service skills and the ability to implement changes and processes to ensure efficiency.

Additional Skills and Experience:

Ability to communicate across all levels
Experience delivering high levels of customer service
Good IT Skills
Fantastic attention to detail and excellent organisation skills

This role will be working Monday - Friday - . You will be working from home for the time being then working from the Norwich office.

CMD Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

CMD Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven't heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful. Please apply for future roles that we advertise

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