ITSC Tier 1 Support Specialist

Zoek Pin Nottingham, England

£20000 - £28000 per annum +

Permanent (Unspecified)

Posted 40 days ago

I'm currently on the look-out for 2 x Support specialiststo join a reputable organisation in Nottingham.

Sponsorship not available

The role is:

  • A permanentopportunity
  • Based in Nottingham
  • Salary - up to 28k

Role and Responsibilities

  • Provide 1st line support to all end users globally as part of a single, regionally dispersed, ITSC Help-desk
  • Incident Management and Resolution
  • Ability to solve basic, common user problems in real time, including software functionality; data communication/network troubleshooting and installation, PC and network configuration; operating systems and browser related issues
  • Escalation to Tier 2 when unable to resolve issues
  • Problem creation and assignment to Tier 2 / 3
  • Documentation of Break / Fixes in IT Knowledge Base
  • Other duties as assigned which may include domestic travel
  • Liaise with 3rd parties as required
  • Work closely with global IT team in US, Italy and Australia

Qualifications and Education Requirements

  • Relevant experience in a similar position
  • Position requires a valid Driver's License
  • Applicant must be willing to travel domestically
  • Must be able to communicate effectively with others, both orally and in writing. Ideal candidates are flexible, self-motivated and self-managing, with a strong sense of team and the ability to also work independently.

Required skills

  • Proven high level of communication skills, including being comfortable on the phone
  • Organisation
  • Troubleshooting
  • Ability to classify and prioritise incidents
  • Problem Solving
  • Teamwork
  • Time management
  • Multitasking
  • Attention to detail

Does this sound interesting to you? Apply now and don't miss out!!

SThree are committed to ensuring equal opportunities, fairness of treatment, dignity, work-life balance and the elimination of all forms of discrimination in the workplace for all staff and job applicants.

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