Customer Service Executive

Zoek Pin Long Stratton, Norfolk, England

Permanent (Full time)

Recently Posted

Michelle Denny Recruitment is partnered with the successful and busy company Darégal Gourmet based in Long Stratton near Diss, who is looking to recruit an additional hands-on Customer Service Executive for their small but perfectly formed team. A solid salary is on offer along with a superb employee benefit package (full details to be discussed during when we speak).

This customer service role will suit someone who enjoys liaising with customers whilst juggling day-to-day admin processes. You’ll need to keep up with the steady stream of incoming calls, enquiries and sales orders and place great emphasis on accuracy, as there is a fair amount of figure and data input work to be done. You’ll be working closely with other departments to support the company’s goal for delivering a first-class service, with the aim of keeping clients completely satisfied.

The company is going through exciting times, so the ability to effectively work as part of the local and group team, whilst maintaining a strong customer focus is vital.

There is a full job description available that details all the duties and responsibilities, but here is a short snapshot of your day:

Receiving and processing customer orders
Liaising with warehouse and transport
Set-up new customers
Deal with general account and pricing enquiries and action sample requests
Investigate and resolve pricing and transportation complaints
Schedule & arrange stock transfers from France to UK
Assist with monthly order forecasts for key customers
Skills & Experience:

Sound previous experience in a challenging administration role
Strong customer service skills and highly organised
Experience inputting sales orders on to systems
Ability to use Microsoft Office and to learn new bespoke systems quickly
Knowledge of the software package ‘SAP’ will be very useful but full training will be given.
Darégal Gourmet is an international business with a family feel. The organisation is highly supportive of its workforce and has a superb reputation within the specialised culinary herb industry.

Please give Michelle Denny a call to discuss in more detail or apply online

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