Helpdesk Administrator - Essex - £25000

Zoek Pin Harlow, Essex, England

£23000 - £25000/annum

Permanent (Full time)

Posted 11 days ago

Helpdesk Administrator – Essex
Hours of work: 8am – 5pm
Salary: £23,000 - £25,000


AC Company based in Essex
Been trading now for 7 years.
Employ a team of 5 Engineers.
Look after some Lidl Supermarkets, Restaurants (Nando’s, Five Guys) and recently won the Poundland Contract. Areas they cover tend to be Essex & Hertfordshire with a small element of London.


First point of contact for client enquiries by email or telephone
Prioritising and logging callouts on internal service system
Responsible for a team of engineers,
Scheduling planned and reactive maintenance, callouts and remedial jobs
Providing clients with works progress
Processing of engineering/subcontractor paperwork
Raising purchase orders for materials and subcontractor works
Processing of supplier/subcontractor invoices on our internal systems
Providing quotations following on from engineering visits
Running and processing reports, providing reports and analysing data and reporting findings and solutions to challenges to the Management Team
Processing of Engineer Holiday forms
Creating callout rotas for engineering team
To investigate and resolve customer problems in a timely manner


40 hours Monday – Friday 8am – 5pm
28 days holiday inc. Bank Holidays

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