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Residential Field Technician


Salary: £24k + OTE of £5.5k + company car Hours: 37.5hrs per week (3x10hr shifts and 1x7.5hr shift, including weekends)


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Field Operations Closing Date:

31/10/2019 Residential Field Technician

Location: Vacancies available in the following postcodes: EX1, EX2, EX3, EX4, EX5, EX6

Salary: £24k + OTE of £5.5k + company car

Hours: 37.5hrs per week (3x10hr shifts and 1x7.5hr shift, including weekends)

Start Date: November 2019

Please note it is essential to have a driving licence for this role


One of our priorities has always been to reflect our diverse customer community with an equally diverse group of employees and in 2017, we set ourselves the aim of operating with a gender equal team by 2025.

Striving hard to accomplish this we have launched our latest campaign LevellingtheField -with the aim of attracting more female Residential Field Technicians.

Right now, we have a number of roles which are open to men and women. We are encouraging women to apply because our female workforce is less represented in this area. Therefore, it’s super important for us to reflect the communities that we serve not just for Field Technicians but also for STEM roles in general and this is just the beginning.

It’s all about getting the best from a diverse workforce and encouraging more women to bring their skills to tech-based roles, which is why we’re looking for proactive tech-lovers to join us as Residential Field Technicians.

To be clear, we welcome applications from everyone, not just females. Click apply if you’re interested, we’d love to hear from you!

The role

So what is a Residential Field Technician? They’re the people that connect our customer to everything that matters to them. They go into customers’ homes to install and repair our products, sharing advice and tips on how to get the very best out of those products.

Bringing the unexpected to our customers with heartfelt service you’ll go the extra mile to make sure they like Virgin Media just as much as you do.

You don’t need any technical experience beyond an interest in Telecoms, IT or electrics. Our training programme will get you up to speed. Then, it’ll be a case of grabbing your van and visiting customers.

When you join, you will be given comprehensive training in the role, and of course given on-going support, you can trust us to do the right thing by you. We want to set you on a fascinating career path where every day is different, whilst building connections with some really interesting people.

Who we’re looking for

If you have a logical approach to solving problems and get a buzz out of helping people along with an interest in technology such as smartphones, tablets and PCs, this could be the role for you. You’ll need:

  • A full, valid UK driving license

  • To be comfortable speaking with our customers face to face and over the phone

  • A logical approach to work and problem solving

  • The willingness to work outside in all weathers

  • An understanding of working safely at heights, and to be comfortable doing so

Customer service experience would help but isn’t essential by any means.

What’s in it for you

There’s great training and lots of opportunities to move into more senior roles. Plus, we’ve made sure the rest of the package is really impressive too.

  • 25 days’ holiday, plus three extra days when you’ve been here five years

  • Your birthday off, every year!

  • A generous contributory pension

  • Discounts on our broadband, mobile, voice and media services, and money off other Virgin Group products, services and experiences

Things to consider before you apply

This role will require you to travel within an hour’s radius of the advertised location. In submitting your application, you agree you that you are happy with this information and would like our recruitment team to review your application accordingly.

If you are successful in your application, you may be required to stay away from home during parts of the induction training. The induction dates and timings will be explained during the Assessment Centre stage of the application process - we are unable to authorise any annual leave during the induction.

Virgin Media is part of Liberty Global, the world’s biggest cable company. We are delivering the biggest investment in the UK’s digital infrastructure for over a decade. Through four multi-award-winning services - Virgin Fibre, Virgin TV, Virgin Mobile and Virgin Phone - we help people access technology to build connections that really matter.

We are dedicated to nurturing an engaged workforce that represents the diversity of our customers and communities. Read more here.

Our benefits are your reward for being brilliant. They’re pretty darn spectacular. Just like our people. We’ve put together a package to help you love what you do, at work and at play. You will get 25 days holiday and your birthday off each year, we provide a company funded Medical Plan as well as a Pension Plan where we will match every pound you put in, up to 10%. What's more you'll also benefit from discounts across Virgin Media products and Virgin brands and many other perks on top.

You can find out about all benefits in full here.

Come and be a part of something special. Join us!

Posted 47 days ago

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This job has expired.
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