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Customer Service Advisor- Edinburgh

Zoek Pin Edinburgh, Scotland

Temporary (Full time)

Posted 2 days ago

ROLE DESCRIPTION:

You will be key to Helping British Businesses Recover by supporting UK businesses within a responsible, sustainable and inclusive bank.

This is an inbound Telephony role where your working day will involve helping customers to grow their business through assisting them with their enquiries and fulfilling their business banking needs in an efficient and effective manner. You will use your skills and knowledge to ensure each of our customers is provided with an excellent & empathetic customer experience.

The day to day banking needs that you will be supporting our customers with include queries relating to cheques, money transfers, balance enquiries, Internet Banking registrations and debit card queries.

SKILLS REQUIRED:

Excellent customer service skills
Customer service background
Computer literate
Flexible and adaptable to change
Ability to work as part of a team
Ability to navigate around multiple systems

WHAT'S IN IT FOR YOU?

Excellent induction training
Competitive rate of pay/pay progression
Gain experience and new skills
Great insight into the banking sector
Potential for extension

Location: Edinburgh - Teviot House, 41 South Gyle Crescent, EH12 9DR

Rate of pay: £ per hour

Working hours: 35 hours per week between 7am and 8pm on a shift rotation which includes working a Saturday between 9am and 2pm every 4 weeks.

Length of contract: Minimum 6 months with good opportunity to be extended

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

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